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How to login

I purchased my MacPro and tried to login but now there is a question mark (?) inside a file icon which is not allowing me to login. What do I need to do to resolve this? Thanks

Posted on Nov 28, 2015 11:07 PM

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1 reply

Nov 29, 2015 1:32 AM in response to laiwah12

Folder with a question mark

User uploaded file

If you see a folder with a question mark appear instead of the Apple logo, it means your Mac couldn't find a local or network-based startup disk. This can happen if the disk selected in the Startup Disk pane of System Preferences isn't available. Wait a few seconds to see if your Mac is able to locate the startup disk you specified.

If you still see a question mark after waiting a few moments, use Startup Manager to start up your Mac, then re-select your startup disk from System Preferences.

Also as necessary:

- Try resetting the SMC and NVRAM/PRAM

Intel-based Macs: Resetting the System Management Controller (SMC)

About NVRAM and PRAM

- Try starting in Safe Mode

OS X: What is Safe Boot, Safe Mode?

- Boot to Recovery and repair the startup disk

OS X: About OS X Recovery - Apple Support

- If it is repairable reinstall the OSX

How to reinstall OS X on your Mac - Apple Support

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