HT201330: Force an app to close on your iPhone, iPad, or iPod touch
Learn about Force an app to close on your iPhone, iPad, or iPod touchQ: my ipod5 is stuck on snap upload it wont let me get off this app and i cant go home or multitask my home button is broke so i have ... my ipod5 is stuck on snap upload it wont let me get off this app and i cant go home or multitask my home button is broke so i have the onscreen one and nothing works what do i do more
-
All replies
-
Helpful answers
-
Nov 30, 2015 8:58 AM in response to penutki73by Jason L,Hi there penutki73,
Welcome to Apple Support Communities.
If I understand correctly, there's an issue quitting an app on your iPod touch because the Home button isn't working on your iPod touch. Try restarting the device or setting up service for it, as suggested in the article below.
Get help with buttons and switches on your iPhone, iPad, or iPod touch - Apple Support
If the Home button doesn't work
The Home button is on the front of your iOS device, at the bottom. If the Home button doesn't work, follow these steps:
- Press the Sleep/Wake button to lock your device.
- Wait a couple of seconds.
- Press the Home button. Your device should wake up.
If your device doesn't wake up, follow these steps. Test the Home button after each step:
- Restart your device.
- Check for debris or dirt around the Home button and clean it with a soft cloth.
- Remove any protective film or case that covers the Home button.
If the Home button still doesn't wake the device, or if the button is damaged, contact Apple Support.
Cheers.
-
