Random System Crashes on Yosemite

Question

Level 1

0 points

Random System Crashes on Yosemite

Hi everyone!

I am sporting a Macbook Pro (mid 2013) with 6gb of ram and a 500gb hard drive partitioned with 250gb to run OSX and 250gb to run Windows 7. I have had problems on the mac side with random crashes. I cannot find a pattern or app that is always open when this occurs, but it does seem to happen after the computer has been turned on for a while, whether in sleep or in active use. By a while I mean 4 or 5 hours. Also it will crash sometimes on the gray startup screen with the apple logo. Sometimes it will give me an error report, but most of the time it does not, and it does not seem to be linked to overheating at all.

Here are a couple error reports that I saved, I'm thinking this could be a software glitch and a clean slate with the OS might help? Thanks in advance for the help!

Thu Nov 26 22:38:04 2015

*** Panic Report ***

panic(cpu 1 caller 0xffffff800b816df2): Kernel trap at 0xffffff800b942620, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000100000000074, CR3: 0x0000000014218091, CR4: 0x00000000001626e0

RAX: 0x0000100000000000, RBX: 0x0000000001000002, RCX: 0x0000000001010000, RDX: 0x0000000000000000

RSP: 0xffffff80dd053c20, RBP: 0xffffff80dd053c40, RSI: 0x0000000000000001, RDI: 0xffffff801a1596d0

R8: 0x000000000000000a, R9: 0x0000000000000000, R10: 0xffffff80dd053dde, R11: 0x000000000000000a

R12: 0xffffff80dd053dc0, R13: 0xffffff80dd053d88, R14: 0x0000000000000001, R15: 0x0000000000000000

RFL: 0x0000000000010206, RIP: 0xffffff800b942620, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000100000000074, Error code: 0x0000000000000000, Fault CPU: 0x1

Backtrace (CPU 1), Frame : Return Address

0xffffff80dd0538d0 : 0xffffff800b72ad21

0xffffff80dd053950 : 0xffffff800b816df2

0xffffff80dd053b10 : 0xffffff800b833ca3

0xffffff80dd053b30 : 0xffffff800b942620

0xffffff80dd053c40 : 0xffffff800b93974d

0xffffff80dd053d70 : 0xffffff800b94cb36

0xffffff80dd053f50 : 0xffffff800bc4b376

0xffffff80dd053fb0 : 0xffffff800b8344a6

BSD process name corresponding to current thread: ReportCrash

Mac OS version:

14F1021

Kernel version:

Darwin Kernel Version 14.5.0: Tue Sep 1 21:23:09 PDT 2015; root:xnu-2782.50.1~1/RELEASE_X86_64

Kernel UUID: 06D286E3-A8A1-3BE7-A7EB-EAC6E0C69758

Kernel slide: 0x000000000b400000

Kernel text base: 0xffffff800b600000

__HIB text base: 0xffffff800b500000

System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

System uptime in nanoseconds: 5058642126639

last loaded kext at 4616915701796: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7f8e0f6000, size 20480)

last unloaded kext at 4709583616907: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7f8e0f6000, size 16384)

loaded kexts:

com.contentwatch.ghoti.NARCPacketInterceptor 1.1

com.avid.filesystems.AvidUnityISIS 4.7.4

com.paceap.kext.pacesupport.snowleopard 5.9.1

com.Cycling74.driver.Soundflower 1.6.6

com.apple.filesystems.ntfs 3.13

com.apple.driver.AGPM 110.19.6

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleHDA 272.18.3

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.AppleMikeyDriver 272.18.3

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AudioAUUC 1.70

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleIntelHD4000Graphics 10.0.6

com.apple.driver.AppleIntelFramebufferCapri 10.0.6

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleIRController 327.5

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.driver.AppleUSBHub 705.4.2

com.apple.iokit.SCSITaskUserClient 3.7.5

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleSDXC 1.6.5

com.apple.iokit.AppleBCM5701Ethernet 10.1.3

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.18.3

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.AppleHDAController 272.18.3

com.apple.iokit.IOHDAFamily 272.18.3

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOBluetoothFamily 4.3.6f3

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOAcceleratorFamily2 156.16

com.apple.AppleGraphicsDeviceControl 3.10.25

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.iokit.IOAHCISerialATAPI 2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IO80211Family 730.60

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOFireWireFamily 4.5.8

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 398

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

com.apple.kec.Libm 1

Model: MacBookPro9,2, BootROM MBP91.00D3.B0C, 2 processors, Intel Core i5, 2.5 GHz, 6 GB, SMC 2.2f44

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x859B, 0x435434473353313630424D2E4D3136464B44

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x344B54463235363634485A2D314736453220

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE HDD HTS545050A7E362, 500.11 GB

Serial ATA Device: HL-DT-ST DVDRW GS41N

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: Hub

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Apple Internal Keyboard / Trackpad

USB Device: IR Receiver

Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Nov 28, 2015 8:29 PM

Reply

Answer 1

a brody

Level 10

82,841 points

Nov 28, 2015 8:58 PM in response to RobertVP

Are you loading anything via USB that requires specific drivers? Copy/paste also the Etrecheck results (download it first), and that might help isolate the problem further.

Reply

Answer 2

OGELTHORPE

Level 9

57,305 points

Nov 29, 2015 4:48 AM in response to RobertVP

Install the original RAM and see if the panics stop.

If not, delete the following and see if the panics stop:

If they do, add each item back onto the system and see to see which one is the 'guilty' party.

Ciao.

Reply

Answer 3

RobertVP Author

Level 1

0 points

Nov 29, 2015 9:46 AM in response to a brody

I do a lot of equipment that uses specific usb drivers, like a POD HD500 or an Scarlet 2i2, but It's never crashed when any of those devices have been plugged in, and I don't know how to recreate the problem. Here are the Etrecheck results!

EtreCheck version: 2.6.4 (224)

Report generated 11/29/15, 12:39 PM

Runtime 3:16

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: (What does this mean?)

MacBook Pro (13-inch, Mid 2012)

[Click for Technical Specifications]

[Click for User Guide]

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

6 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 373 - SN = W042005QMD3LC

Video Information: (What does this mean?)

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: (What does this mean?)

OS X Yosemite 10.10.5 (14F1021) - Time since boot: about 13 hours

Disk Information: (What does this mean?)

APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

MAC OS (disk0s2) / : 249.27 GB (65.07 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 249.85 GB (186.76 GB free)

HL-DT-ST DVDRW GS41N ()

USB Information: (What does this mean?)

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus

Gatekeeper: (What does this mean?)

Mac App Store and identified developers

Kernel Extensions: (What does this mean?)

/Library/Application Support/VirtualBox

[loaded] org.virtualbox.kext.VBoxDrv (4.3.18) [Click for support]

[loaded] org.virtualbox.kext.VBoxNetAdp (4.3.18) [Click for support]

[loaded] org.virtualbox.kext.VBoxNetFlt (4.3.18) [Click for support]

[loaded] org.virtualbox.kext.VBoxUSB (4.3.18) [Click for support]

/Library/Extensions

[loaded] com.avid.filesystems.AvidUnityISIS (4.7.4 - SDK 10.8) [Click for support]

[loaded] com.contentwatch.ghoti.NARCPacketInterceptor (1.1 - SDK 10.10) [Click for support]

[not loaded] com.line6.driver.xtaudio (7.3.8 - SDK 10.7) [Click for support]

/System/Library/Extensions

[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Click for support]

[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6) [Click for support]

/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4) [Click for support]

[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1) [Click for support]

[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6) [Click for support]

[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4) [Click for support]

Launch Agents: (What does this mean?)

[running] com.contentwatch.ghoti.Agent.plist [Click for support]

[loaded] com.contentwatch.ghoti.Registration.plist [Click for support]

[loaded] com.contentwatch.ghoti.UpdaterAgent.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.papercut.client.plist [Click for support]

[running] org.chromium.chromoting.plist [Click for support]

[loaded] org.macosforge.xquartz.startx.plist [Click for support]

Launch Daemons: (What does this mean?)

[running] AvidISISDaemon.plist [Click for support]

[loaded] PACESupport.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.avid.bsd.shoe.plist [Click for support]

[loaded] com.charlessoft.pacifist.helper.plist [Click for support]

[running] com.contentwatch.ghoti.Daemon.plist [Click for support]

[running] com.contentwatch.ghoti.LaunchProxy.plist [Click for support]

[loaded] com.contentwatch.ghoti.Updater.WaitForIPC.plist [Click for support]

[failed] com.contentwatch.ghoti.Updater.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[running] com.line6.l6ksettingmgr.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[running] com.paceap.eden.licensed.plist [Click for support]

[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]

[loaded] org.virtualbox.startup.plist [Click for support]

User Launch Agents: (What does this mean?)

[loaded] com.nchsoftware.tempoperfect.schedule.LikeSurvey.plist [Click for support]

[loaded] com.valvesoftware.steamclean.plist [Click for support]

[loaded] org.virtualbox.vboxwebsrv.plist [Click for support]

User Login Items: (What does this mean?)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

Other Apps: (What does this mean?)

[running] com.apple.xpc.launchd.oneshot.0x10000007.EtreCheck

[running] com.getdropbox.dropbox.40644

[running] com.google.Chrome.42632

Internet Plug-ins: (What does this mean?)

JavaAppletPlugin: Version: Java 8 Update 66 build 17 Check version

FlashPlayer-10.6: Version: 19.0.0.245 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 19.0.0.245 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.2.3 - SDK 10.6 [Click for support]

MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Click for support]

DirectorShockwave: Version: 12.2.0r162 - SDK 10.6 [Click for support]

3rd Party Preference Panes: (What does this mean?)

remoting_host_prefpane [Click for support]

Flash Player [Click for support]

Java [Click for support]

Line6AudioMIDI [Click for support]

Time Machine: (What does this mean?)

Auto backup: YES

Volumes being backed up:

MAC OS: Disk size: 249.27 GB Disk used: 184.20 GB

Destinations:

MAC [Local]

Total size: 500.20 GB

Total number of backups: 12

Oldest backup: 10/16/15, 11:43 PM

Last backup: 11/28/15, 9:47 PM

Size of backup disk: Too small

Backup size 500.20 GB < (Disk used 184.20 GB X 3)

Top Processes by CPU: (What does this mean?)

12% WindowServer

6% com.apple.WebKit.WebContent

2% kernel_task

2% fontd

1% Safari

Top Processes by Memory: (What does this mean?)

919 MB kernel_task

602 MB Google Chrome Helper(4)

227 MB com.apple.WebKit.WebContent

184 MB Google Chrome

135 MB mdworker(7)

Virtual Memory Information: (What does this mean?)

814 MB Free RAM

5.20 GB Used RAM (1.54 GB Cached)

0 B Swap Used

Diagnostics Information: (What does this mean?)

Nov 29, 2015, 05:49:07 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-11-29-054907_[r edacted].crash

Nov 28, 2015, 11:57:57 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-11-28-235757_[r edacted].crash

Nov 28, 2015, 11:13:41 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-11-28-231341_[r edacted].crash

Nov 28, 2015, 11:08:31 PM Self test - passed

Nov 28, 2015, 10:58:19 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-11-28-225819_[r edacted].crash

Nov 28, 2015, 02:38:17 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-11-28-143817_[r edacted].crash

Nov 28, 2015, 10:27:24 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-11-28-102724_[r edacted].crash

Nov 28, 2015, 10:15:25 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-11-28-101525_[r edacted].crash

Nov 28, 2015, 10:09:16 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-11-28-100916_[r edacted].crash

Nov 28, 2015, 10:05:54 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-11-28-100554_[r edacted].crash

Nov 28, 2015, 09:52:24 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-11-28-095224_[r edacted].crash

Nov 28, 2015, 09:28:29 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-11-28-092829_[r edacted].crash

Nov 27, 2015, 10:15:19 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-11-27-221519_[r edacted].crash

Nov 27, 2015, 09:34:34 PM /Library/Logs/DiagnosticReports/Kernel_2015-11-27-213434_[redacted].panic [Click for details]

Nov 27, 2015, 07:11:05 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-11-27-191105_[r edacted].crash

Nov 27, 2015, 05:53:01 PM /Library/Logs/DiagnosticReports/Droid4X_2015-11-27-175301_[redacted].hang

Nov 27, 2015, 05:40:03 PM /Library/Logs/DiagnosticReports/Droid4X_2015-11-27-174003_[redacted].hang

Nov 27, 2015, 05:39:37 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-11-27-173937_[r edacted].crash

Nov 27, 2015, 03:16:59 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-11-27-151659_[r edacted].crash

Nov 27, 2015, 02:46:06 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-11-27-144606_[r edacted].crash

Nov 27, 2015, 11:34:33 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-11-27-113433_[r edacted].crash

Nov 27, 2015, 12:44:06 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-11-27-004406_[r edacted].crash

Nov 26, 2015, 10:38:09 PM /Library/Logs/DiagnosticReports/Kernel_2015-11-26-223809_[redacted].panic [Click for details]

Reply

Answer 4

RobertVP Author

Level 1

0 points

Nov 29, 2015 9:50 AM in response to OGELTHORPE

I have not updated the RAM at all, but it did get sent to Apple to have the RAM repaired once as well as a new hard drive about a month ago. If it was upgraded, it was before I bought the computer. Also how do I locate and remove the said files? Sorry I am a little bit of a noob at this =p

Reply

Answer 5

a brody

Level 10

82,841 points

Nov 29, 2015 12:24 PM in response to OGELTHORPE

Use a tool such as FindAnyFile (all such tools at the bottom of the link) to locate them and trash them. You will also want to run the hardware test booting with the 'D' key at startup. It sounds like you bought the machine used or refurbished, good RAM is discussed on my FAQ*:

http://www.macmaps.com/badram.html

* Links to my pages may give me compensation.

Reply

Answer 6

OGELTHORPE

Level 9

57,305 points

Nov 29, 2015 12:27 PM in response to RobertVP

Apple does not sell MBPs with mismatched pairs of RAM. I have to assume that if you did not install the current RAM, a prior individual did. Since the RAM is an unknown factor, run an Apple Hardware Test:

https://support.apple.com/en-us/HT201257

Note that an error free AHT is not definitive.

If the AHT does come back with no errors, download from Kelly Computing Rember and run it overnight so that sufficient loops are executed:

http://www.kelleycomputing.net/rember/

Regarding the software candidates. Each one is a part of an application that you should be able to identify via a Google search. Go to each developers web site and look for uninstall instructions. If none can be found for an application(s), do not drag them to trash until you have tested the MBP first by deleting the other applications.

Ciao.

Reply

Answer 7

Linc Davis

Level 10

209,541 points

Nov 29, 2015 12:38 PM in response to RobertVP

I have not updated the RAM at all

Somebody has. The 4 GB module is not original.

Reply