Hi,
I have the latest version of Itunes and just went to sync my iphone 6S plus for the first time since I got it (did do a restore ok) but it doesnt recognise my phone when connected.
I have windows 10.
There was some talk on the internet about looking in devices for an apple device in univeral bus controllers??? but there isn't one there and i didnt want to fiddle too much so not sure what to do.
thanks
Trish
Windows 7
Hi trish6150,
Thanks for using the Apple Support Communities!
I understand that your iPhone 6s Plus is not being recognized when connected to your Windows 10 computer.
To begin troubleshooting this situation, I would suggest reading over and working through the information in the following article. The article does not include instructions for Windows 10 specifically, but should be similar to the Windows 8 instructions.
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Best!
Hi trish6150,
Thanks for using the Apple Support Communities!
I understand that your iPhone 6s Plus is not being recognized when connected to your Windows 10 computer.
To begin troubleshooting this situation, I would suggest reading over and working through the information in the following article. The article does not include instructions for Windows 10 specifically, but should be similar to the Windows 8 instructions.
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Best!
thanks - I ended up talking to Apple and the issue was with the driver - we managed to find it on my pc and re-link it in and all working now. A windows 10 upgrade must have wiped it or something. But all good now thanks for your help.
Hello,
Was this simple to do? I am having the same driver problem (also iPad2 is also not recognised). Both devices are showing within "other devices" and updating the driver doesn't work.
To date, I have extracted (and repaired) the "AppleMobileDeviceSetup.msi" component from the iTunes installer, but this did not help.
I am using the very latest Windows 10 v1511. I suspect this Windows update to be the problem ,as everything was fine to this point.
Regards,
Stephen
Ok, I'm back up and running!
After re-running the "AppleMobileDeviceSetup.msi", I uninstalled both devices from Device Manager, and gave the system a re-start. They are now recognised, and visible within iTunes.
So, it must have been the update that killed the driver.
itunes will not recognise my iphone 6S plus
