iTunes will not play

Question

iTunes will not play

Running iTunes 12.3.1.23 under OSX 10.11.1 El Capitan, on an iMac. All playlists are intact, but when double-clicking an item, the small loudspeaker icon turns active for about 1 second, then turns passive; i.e., no sound output. Selecting a station under Internet Radio, however, works fine. Have reauthorised and then re-authorized, to no effect. Further, some of the playlists are rendered subdued, while others are rendered normally.

Any suggestions as to what has gone wrong, and how to remedy the situation?

iMac (21.5-inch, Late 2013), OS X El Capitan (10.11.1)

Posted on Nov 29, 2015 2:06 AM

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Answer 1

Best reply

Cunnla

Level 6

8,257 points

Nov 29, 2015 4:43 AM in response to strangefromdnk

Try reinstalling iTunes. First you must delete the iTunes app from your Applications folder. To do this, click on the iTunes app then go to Finder/File/Get info. In Sharing & Permissions at the bottom, change all the permissions to Read & Write. You should now be able to drag the app to the trash. Now download the latest iTunes from here http://www.apple.com/itunes/?ref=http://itunes.comand install.

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Answer 2

Nov 29, 2015 4:45 AM in response to Cunnla

Hi Cunnia,

I am sorry to report that reinstalling iTunes as directed by you did not remedy he problem.

Do you have other suggestions to try out?

Strange

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Answer 3

Cunnla

Level 6

8,257 points

Nov 29, 2015 8:44 AM in response to strangefromdnk

How long has this problem been present? Since you upgraded to El Capitan? The fact that Internet Radio plays OK is very puzzling. All I can suggest is try a reinstall of El Capitan.

You might also look at the advice in this article. http://www.ehow.com/how_6417732_troubleshoot-sound-itunes.html

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Answer 4

Nov 29, 2015 8:47 AM in response to Cunnla

I also thought of this (re-instaling El Capitan), without effect. I did find the culprit, however: the app BitPerfect. Disabling this app brought back all my music.

Thanks very much for your help, it was greatly appreciated.

Strange

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