I got a new phone but before I erased all my data on it, I backed it up on iCloud. So when I went to restore my phone with the iCloud backup, everything went back on my phone expect my photos. So how do I get my photos back on my phone from the backup?
iPhone 6, iOS 9.1
Hey there Meg,
Welcome to Apple Support Communities.
If I understand correctly, photos are missing from your iPhone after restoring it from an iCloud backup. The article below provides a lot of great information and troubleshooting tips that should help you resolve the missing photos issue.
Get help finding missing information in iCloud after restoring an iOS device - Apple Support
Your photos
In iOS 8.1 or later with iCloud Photo Library turned on, your photos and videos are stored in iCloud. They aren’t included in your iCloud backup. After you restore your device, connect to Wi-Fi and turn on iCloud Photo Library by going to Settings > iCloud > Photos. Your photos and videos will begin to download.
If you’re using iOS 8.1 or later and haven’t turned on iCloud Photo Library, or if you’re using iOS 7, iCloud backup includes photos and videos in your Photo Library or Camera Roll. They’ll download to your iOS device when you restore.
- Photos in My Photo Stream are already stored in iCloud, so they aren’t part of your backup. iCloud stores the photos that you uploaded to My Photo Stream for 30 days. To keep these photos on your device and make them part of your backups, save these photos to your Photo Library, Camera Roll, or another album.
- To view a My Photo Stream album, make sure My Photo Stream is turned on in Settings (If you use iCloud Photo Library, the My Photo Stream folder is removed).
- To recover photos that originally synced to your device from your computer, sync your device using iTunes on a computer.
- To restore Photo Library (or Camera Roll) photos to an iPhone or iPod touch, the iCloud backup must be from an iPhone or iPod touch. To restore Photo Library (or Camera Roll) photos to an iPad, the iCloud backup must be from an iPad.
Take care.
Hey there Meg,
Welcome to Apple Support Communities.
If I understand correctly, photos are missing from your iPhone after restoring it from an iCloud backup. The article below provides a lot of great information and troubleshooting tips that should help you resolve the missing photos issue.
Get help finding missing information in iCloud after restoring an iOS device - Apple Support
Your photos
In iOS 8.1 or later with iCloud Photo Library turned on, your photos and videos are stored in iCloud. They aren’t included in your iCloud backup. After you restore your device, connect to Wi-Fi and turn on iCloud Photo Library by going to Settings > iCloud > Photos. Your photos and videos will begin to download.
If you’re using iOS 8.1 or later and haven’t turned on iCloud Photo Library, or if you’re using iOS 7, iCloud backup includes photos and videos in your Photo Library or Camera Roll. They’ll download to your iOS device when you restore.
- Photos in My Photo Stream are already stored in iCloud, so they aren’t part of your backup. iCloud stores the photos that you uploaded to My Photo Stream for 30 days. To keep these photos on your device and make them part of your backups, save these photos to your Photo Library, Camera Roll, or another album.
- To view a My Photo Stream album, make sure My Photo Stream is turned on in Settings (If you use iCloud Photo Library, the My Photo Stream folder is removed).
- To recover photos that originally synced to your device from your computer, sync your device using iTunes on a computer.
- To restore Photo Library (or Camera Roll) photos to an iPhone or iPod touch, the iCloud backup must be from an iPhone or iPod touch. To restore Photo Library (or Camera Roll) photos to an iPad, the iCloud backup must be from an iPad.
Take care.
I’m also having the same problem, I read your answer and I made sure my camera roll was included in the backup I did. I backed up my phone 3 times and I’ve restored my phone to try and get my photos back 4 times yet still had nothing come back to my camera roll
I restored my whatsapp backup but only the text & videos came back. No photos came in. Can u please assist me with resolving the problem? Thank u.
Hello
I have a slightly different problem, for some reason, after i signed out my icloud drive from my iphone 6s, and signed back in again, around 2000+ photos were gone from my phone, but they are still in icloud drive, how do i retrieve the photos from my icloud drive?
Why didn't my photos backup when I restored my phone with my iCloud backup
