deleted contact but it still shows up on keypad screen

I saved a contact in my phone two weeks ago and every time I pull up the keypad screen it appears, but then disappears.

I deleted the contact in hopes that it would no longer appear but it still does.

I ensured that it was deleted from icloud and it is.


not sure what else to do.

iPhone 5c, iOS 9.1, null

Posted on Nov 29, 2015 7:26 AM

Reply
30 replies

Nov 30, 2015 2:19 PM in response to shian22

Hello there shian22,


It sounds like you're seeing a contact flash on the screen when you open the Contacts app then immediately disappears despite having already deleted the app in iCloud and in Contacts. That seems to me that theres something that needs to be refreshed there, so I would start by quitting the Contacts and the Settings apps:


Force an app to close in iOS
https://support.apple.com/en-us/HT201330

1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
2. Swipe left to find the app you want to close.
3. Swipe up on the app's preview to close it.


When you have done that restart the device and test the issue again:


iOS: Turning off and on (restarting) and resetting
http://support.apple.com/en-us/HT201559

That should refresh or flush whatever cache seems to be showing that contact. Thank you for using Apple Support Communities, let us know how it goes!

May 6, 2016 3:05 PM in response to nurjaman

Try this:

  1. Veryfy that you don't have the contact in you phone adress or other apps
  2. Go to Settings --> Mobile Data
  3. Down to the option called Reset statistics and execute it
  4. Close settings and close phone app
  5. Open phone app again


These are the stepts that I did. They worked for me.


I did other things before them. You know, creating and deleting the contact again, rebooting the device, deleting safari cache, etc.

Aug 8, 2016 2:50 AM in response to shian22

Had the same issue, this did the trick for me:


  • on your phone, go to Settings > Display & Brightness > View > Zoomed > Set
  • wait for phone to quick restart and apply changes
  • Settings > Display & Brightness > View > Standard > Set
  • wait again
  • >> phone app should not display random contact in dialer tab any more


Worked for me, iPhone 6 on iOS 9.3.3

Feb 4, 2016 1:37 PM in response to sterling r

I have a 6S and have had this same problem. If I am opening the phone number pad initially just the number pad comes up. When I re-open the number pad a contact that was deleted still shows up. I have tried closing the phone app. I have tried re-adding the contact and deleting. I have tried adding a new contact with the same name and deleting. I have tried adding the contact and then changing the name and the original still pops up. I have tried adding other contacts from the keypad and calling them. I have tried dialing numbers then adding them as a contact from recents. And most of all...I HAVE ALREADY TRIED TURNING MY PHONE ON AND OFF BOTH NORMALLY AND HARD RESET! I appreciate the ole' preschool try but it doesn't work. More than anything its annoying but there should still be a fix.

Mar 6, 2016 8:08 PM in response to shian22

I am having the same issue. Just like everyone else I have tried everything from restarting the phone, backing up and factory resetting, ensuring the contact isn't in my iCloud, etc. The number only shows for a split second and then it's gone. It has nothing to do with background refresh. It is definitely a bug. It is so annoying because I've never had problems with iPhone so this is not what I'm used too. Apple needs to fix this ASAP.

May 7, 2016 11:36 AM in response to abdulrahman yami

It WORKED WITH ME 🙂🙂

I will tell you what I did Exactly



1- Add the ghost number as it appear to you on the Keypad

2- Delete it from contact

3- Go to Settings

4- then Cellular

5-Turn on "Cellular Data"

6-at the bottom go to "Reset Statistics" and Execute it

7-close all app

8-clear all web from Safari

9-turn off your phone & open it again

🙂

May 7, 2016 2:18 PM in response to iFranAir

HI,

yeah finally it it worked for me. I repeated the same thing @abdulrahman yami did, thrice; didn't help. But then I again saved the no with the same name as it flashes. When it is saved, the no with the name below is displayed in the dialer pad (exactly the way it flashes). Without removing the no from there and letting it be exactly how it is, I went to contacts and deleted it. I came back to dialer pad and the no. with the name is still displayed. Pressed home and kept the task running in the background and went to settings and under mobile data I reset the statistics. Then closed all tasks and rebooted. And finally it was not there. Thanks for the help guys.


if in anybody's case, it is not working, just try not removing the no from dialer pad after saving it again and deleting from contacts. Just go to home screen by pressing home button and then do the necessary things in settings. Hope it would work. Thanks all.

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deleted contact but it still shows up on keypad screen

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