shian22

Q: deleted contact but it still shows up on keypad screen

I saved a contact in my phone two weeks ago and every time I pull up the keypad screen it appears, but then disappears.

I deleted the contact in hopes that it would no longer appear but it still does.

I ensured that it was deleted from icloud and it is.

 

not sure what else to do.

iPhone 5c, iOS 9.1, null

Posted on Nov 29, 2015 7:27 AM

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Q: deleted contact but it still shows up on keypad screen

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  • by sterling r,

    sterling r sterling r Nov 30, 2015 2:19 PM in response to shian22
    Community Specialists
    Nov 30, 2015 2:19 PM in response to shian22

    Hello there shian22,

     

    It sounds like you're seeing a contact flash on the screen when you open the Contacts app then immediately disappears despite having already deleted the app in iCloud and in Contacts. That seems to me that theres something that needs to be refreshed there, so I would start by quitting the Contacts and the Settings apps:

     

    Force an app to close in iOS
    https://support.apple.com/en-us/HT201330

    1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
    2. Swipe left to find the app you want to close.
    3. Swipe up on the app's preview to close it.

     
    When you have done that restart the device and test the issue again:

     

    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/en-us/HT201559
     

    That should refresh or flush whatever cache seems to be showing that contact. Thank you for using Apple Support Communities, let us know how it goes!

  • by 5s_user,

    5s_user 5s_user Dec 4, 2015 1:40 PM in response to shian22
    Level 1 (0 points)
    Dec 4, 2015 1:40 PM in response to shian22

    I have similar problem . Have you find any solution to it ?

    please let me know

  • by 5s_user,

    5s_user 5s_user Dec 4, 2015 1:41 PM in response to sterling r
    Level 1 (0 points)
    Dec 4, 2015 1:41 PM in response to sterling r

    I Tried this but still the problem persist. any other solution ?

  • by sparkplug888,

    sparkplug888 sparkplug888 Dec 7, 2015 3:09 AM in response to shian22
    Level 1 (0 points)
    Dec 7, 2015 3:09 AM in response to shian22

    I too have this issue. Any luck any one. I have sent the feedback to apple but chances are bleak they will respond. This issue is really irritating.

    I have tried saving the same number with a new name but it would keep flashing with old name. However it contacts it would show the new name. This is crazy.

  • by sparkplug888,

    sparkplug888 sparkplug888 Dec 7, 2015 9:39 PM in response to 5s_user
    Level 1 (0 points)
    Dec 7, 2015 9:39 PM in response to 5s_user

    Any luck yet. I am also facing the same issue. Seems like a bug to me.

  • by nismohks,

    nismohks nismohks Feb 2, 2016 9:20 PM in response to shian22
    Level 1 (0 points)
    Feb 2, 2016 9:20 PM in response to shian22

    i also have this issue and it is tremendously annoying.

     

    contact has been deleted, new contacts added, restarted phone and all that.

    This has been happening for the past few months now

     

    - iPhone 6S 64GB, iOS 9.2.1

  • by Gregg_3G,

    Gregg_3G Gregg_3G Feb 4, 2016 1:37 PM in response to sterling r
    Level 1 (0 points)
    Feb 4, 2016 1:37 PM in response to sterling r

    I have a 6S and have had this same problem.  If I am opening the phone number pad initially just the number pad comes up.  When I re-open the number pad a contact that was deleted still shows up.  I have tried closing the phone app. I have tried re-adding the contact and deleting.  I have tried adding a new contact with the same name and deleting. I have tried adding the contact and then changing the name and the original still pops up.  I have tried adding other contacts from the keypad and calling them.  I have tried dialing numbers then adding them as a contact from recents.  And most of all...I HAVE ALREADY TRIED TURNING MY PHONE ON AND OFF BOTH NORMALLY AND HARD RESET!  I appreciate the ole' preschool try but it doesn't work.  More than anything its annoying but there should still be a fix.

  • by jdarnell141,

    jdarnell141 jdarnell141 Mar 6, 2016 8:08 PM in response to shian22
    Level 1 (0 points)
    Mar 6, 2016 8:08 PM in response to shian22

    I am having the same issue. Just like everyone else I have tried everything from restarting the phone, backing up and factory resetting, ensuring the contact isn't in my iCloud, etc. The number only shows for a split second and then it's gone. It has nothing to do with background refresh. It is definitely a bug. It is so annoying because I've never had problems with iPhone so this is not what I'm used too. Apple needs to fix this ASAP.

  • by Jenkashevchenko,

    Jenkashevchenko Jenkashevchenko Apr 5, 2016 7:04 AM in response to shian22
    Level 1 (4 points)
    Apr 5, 2016 7:04 AM in response to shian22

    Have the same issue! always one number apears and in 2 seconds disappear. Looking for solution

  • by anitafitria,

    anitafitria anitafitria Apr 14, 2016 6:32 AM in response to shian22
    Level 1 (4 points)
    iPhone
    Apr 14, 2016 6:32 AM in response to shian22

    Feel the same case. Looking for solution, anybody fix this case?

  • by iFranAir,

    iFranAir iFranAir May 5, 2016 1:13 PM in response to shian22
    Level 1 (8 points)
    May 5, 2016 1:13 PM in response to shian22

    Hey folks, I've just work it out. It's very simply. First of all, you have to reset statistics from mobile data. Then, close the phone app and the "ghost" contact dissapears forever. It worked for me.

  • by nurjaman,

    nurjaman nurjaman May 6, 2016 4:43 AM in response to iFranAir
    Level 1 (4 points)
    May 6, 2016 4:43 AM in response to iFranAir

    @iFranAir,

     

    I have been facing the issue for a long time now, but no fix... tried your way, nothing happens.. could you please elaborate how you did it, or if there is anything else to be done?

  • by iFranAir,

    iFranAir iFranAir May 6, 2016 3:05 PM in response to nurjaman
    Level 1 (8 points)
    May 6, 2016 3:05 PM in response to nurjaman

    Try this:

    1. Veryfy that you don't have the contact in you phone adress or other apps
    2. Go to Settings  --> Mobile Data
    3. Down to the option called Reset statistics and execute it
    4. Close settings and close phone app
    5. Open phone app again

     

    These are the stepts that I did. They worked for me.

     

    I did other things before them. You know, creating and deleting the contact again, rebooting the device, deleting safari cache, etc.

  • by abdulrahman yami,

    abdulrahman yami abdulrahman yami May 7, 2016 11:17 AM in response to iFranAir
    Level 1 (4 points)
    May 7, 2016 11:17 AM in response to iFranAir

    didn't work with me but thankx anyhow for the effort

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