monkeyusingapple
Level 1
(0 points)
Q: security question reset
Hi,
Anyone know how to reset the security question. I have tried to follow the gauntlet to my apple id account but when I click the link to the security question there isn't a reset option.
Thanks
iPhone 6, iOS 9.0.2
King_Penguin
Level 10
(132,261 points)
If you aren't getting the reset link then that means that you don't have a rescue email address on your account (an alternate email address is different) - you will have to contact Support in your country to get the questions reset : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID
