spinning beach ball and video issues

Question

spinning beach ball and video issues

my problem is i have a macbook pro 13 inch early 2011 model

it's never gave me any hassle but this week it decided the spinning beach ball should visit me a lot, no matter what program i'm using

could be safari or paint or even itunes it makes an appearance.

when doing video playback even on videos that were previously fine the picture will stop, the sound keeps going for a few seconds or all the time then the picture goes into fast forward to catch up and the sound stops. i know it's not the video as i'm able to copy it onto my ipad and watch it there fine.

doesn't matter if it's via quicktime, itunes or youtube it does it, and the beach ball appears.

i've cleaned out the registry, ran malware, adware and virus checkers, deleted and reinstalled flash.

had a couple of adwares and one virus and removed them, also reinstalled the el capitain update and OS-X twice via the recovery option and it stills happens. i've done smc and pram resets after looking up similar issues other have had and tried their fixes

is there anything else i can try? as it was fine tuesday then it happened as i was watched a downloaded tv program. this has been deleted now.

Posted on Nov 29, 2015 9:49 AM

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Answer 1

lllaass

Level 10

210,411 points

Nov 29, 2015 9:52 AM in response to loki scotland

Run this and post the results here so we know more about your configuration.

EtreCheck

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Answer 2

Nov 29, 2015 10:01 AM in response to lllaass

here you go. i don't believe the drive failure bit as it's been up to 50 odd before and then down to 5 all within the same hour i've ran it

EtreCheck version: 2.6.4 (224)

Report generated 29/11/2015, 17:57

Runtime 3:08

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: (What does this mean?)

MacBook Pro (13-inch, Early 2011)

[Click for Technical Specifications]

[Click for User Guide]

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 28 - SN = W01325EGWD3LA

Video Information: (What does this mean?)

Intel HD Graphics 3000

Color LCD 1280 x 800

System Software: (What does this mean?)

OS X El Capitan 10.11.1 (15B42) - Time since boot: less than an hour

Disk Information: (What does this mean?)

ST9320325ASG disk0 : (320.07 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 318.84 GB (240.24 GB free) - 17 errors

Drive failure!

Core Storage: disk0s2 319.21 GB Online

MATSHITADVD-R UJ-8A8 ()

USB Information: (What does this mean?)

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus

Gatekeeper: (What does this mean?)

Mac App Store and identified developers

Launch Agents: (What does this mean?)

[loaded] org.macosforge.xquartz.startx.plist [Click for support]

Launch Daemons: (What does this mean?)

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist [Click for support]

[loaded] com.malwarebytes.MBAMHelperTool.plist [Click for support]

[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]

User Launch Agents: (What does this mean?)

[loaded] com.bittorrent.BitTorrent.plist [Click for support]

User Login Items: (What does this mean?)

None

Other Apps: (What does this mean?)

[running] com.etresoft.EtreCheck.63392

Internet Plug-ins: (What does this mean?)

FlashPlayer-10.6: Version: 19.0.0.245 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 19.0.0.245 - SDK 10.6 [Click for support]

Default Browser: Version: 601 - SDK 10.11

PepperFlashPlayer: Version: 19.0.0.245 - SDK 10.6 [Click for support]

Unity Web Player: Version: UnityPlayer version 4.5.4f1 - SDK 10.6 [Click for support]

Silverlight: Version: 4.0.51204.0 [Click for support]

User internet Plug-ins: (What does this mean?)

RealPlayer Plugin: Version: Unknown

3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Time Machine: (What does this mean?)

Time Machine not configured!

Top Processes by CPU: (What does this mean?)

7% WindowServer

2% kernel_task

1% fontd

0% askpermissiond

Top Processes by Memory: (What does this mean?)

438 MB softwareupdated

410 MB com.apple.WebKit.WebContent(3)

386 MB kernel_task

119 MB mdworker(8)

74 MB Safari

Virtual Memory Information: (What does this mean?)

204 MB Free RAM

3.80 GB Used RAM (1.27 GB Cached)

0 B Swap Used

Diagnostics Information: (What does this mean?)

Nov 29, 2015, 05:37:43 PM Self test - passed

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Answer 3

lllaass

Level 10

210,411 points

Nov 29, 2015 10:10 AM in response to loki scotland

Your drive is failing like it says

Macintosh HD (disk1) / : 318.84 GB (240.24 GB free) - 17 errors

Drive failure!

This statement "it's been up to 50 odd before and then down to 5 all within the same hour i've ran it"

also confirms your disk I failing. You et the beach ball since the the HD had to read many times to successfully read the data.

I would replace the HD with an SSD. Here is video for how

http://eshop.macsales.com/installvideos/macbookpro_13_unibody_early11_hd/

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Answer 4

Nov 29, 2015 10:13 AM in response to lllaass

is a hard drive failure a slow thing or a fast thing?

as it happened halfway through watch a video

watch first episode fine no issues, second episode, it just did as above and the problems are continuos after that

i would have thought a hard drive failure would have been a slow thing over time. happy to be corrected however!!

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Answer 5

lllaass

Level 10

210,411 points

Nov 29, 2015 10:18 AM in response to loki scotland

The HD in my 20o9 Mac Mini failed about 3 years similar to your. A lot of spinning beach balls that get worse with time. It go to the point that it took 10 minutes to boot.

Back up your data now.

I have had other HD failures that just occurred. Could not even boot.

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Answer 6

Nov 29, 2015 10:22 AM in response to lllaass

any uk sources of drives then?

as i'll get killed on import tax otherwise

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Answer 7

Linc Davis

Level 10

209,547 points

Nov 29, 2015 12:13 PM in response to loki scotland

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

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Answer 8

Nov 29, 2015 12:55 PM in response to Linc Davis

linc davis excerpt of what you were asking for

29/11/2015 20:52:28.000 kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (CD9EEE50-95E5-4776-9FF7-DB96436819EE), pv 45AF461D-EA0D-44A2-99A0-74EC35365897, near LV byte offset = 15472467968.

29/11/2015 20:52:28.000 kernel[0]: disk1: I/O error.

29/11/2015 20:52:28.475 systemstatsd[387]: assertion failed: 15B42: systemstatsd + 6696 [29699541-B1B3-334D-A590-705699105475]: 0xa

29/11/2015 20:52:42.000 kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (CD9EEE50-95E5-4776-9FF7-DB96436819EE), pv 45AF461D-EA0D-44A2-99A0-74EC35365897, near LV byte offset = 15472467968.

29/11/2015 20:52:42.000 kernel[0]: disk1: I/O error.

29/11/2015 20:52:44.444 com.apple.WebKit.WebContent[1498]: <<<< FigByteStream >>>> FigByteStreamStatsLogOneRead: ByteStream read of 381 bytes @ 5055324 took 2.308175 secs. to complete, 2 reads >= 1 sec.

29/11/2015 20:52:53.000 kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (CD9EEE50-95E5-4776-9FF7-DB96436819EE), pv 45AF461D-EA0D-44A2-99A0-74EC35365897, near LV byte offset = 15472467968.

29/11/2015 20:52:53.000 kernel[0]: disk1: I/O error.

is this a definite confimation now of the HDD dying a death?

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Answer 9

Linc Davis

Level 10

209,547 points

Nov 29, 2015 12:57 PM in response to loki scotland

The startup drive is failing, or there is some other internal hardware fault.

Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

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Answer 10

Nov 29, 2015 1:26 PM in response to Linc Davis

so the startup disc is dying then?

everything else works ok.

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Answer 11

Linc Davis

Level 10

209,547 points

Nov 29, 2015 1:32 PM in response to loki scotland

so the startup disc is dying then?

Probably, but not necessarily.

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Answer 12

lllaass

Level 10

210,411 points

Nov 29, 2015 1:32 PM in response to loki scotland

Yes, very very likely only your startup drive like I said in my second reply

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Answer 13

Nov 29, 2015 1:53 PM in response to lllaass

looks like new hard drive then

might upgrade the ram as well max it out at 16gb and go with a 250 gb SSD and use a external drive

cheers guys nice to have 2 different opinions that say the same thing.

once i do the work i'll come back with an update

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Answer 14

Linc Davis

Level 10

209,547 points

Nov 29, 2015 2:35 PM in response to loki scotland

Just in case you replace the drive and have exactly the same problem with the new one, please remember that you didn't do what I suggested. Good luck.

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Answer 15

Nov 29, 2015 3:29 PM in response to Linc Davis

got info on local store, but even the chat guy reckoned it was hard drive failure, but suggests going to store as well for a check.

so i'll do that and then if they say drive dead i'll order a new SSD and give the old one a decent burial or i'll smash it with a hammer!!

lets see someone get data off it then!!

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