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10Grandsport

Q: I am having problems with my iMac

My IMac is running very slow and I don't know how to resolve this problem.

Posted on Nov 29, 2015 10:28 AM

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Q: I am having problems with my iMac

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  • by Allan Eckert,

    Allan Eckert Allan Eckert Nov 29, 2015 10:29 AM in response to 10Grandsport
    Level 9 (53,469 points)
    Desktops
    Nov 29, 2015 10:29 AM in response to 10Grandsport

    Please download and install EtreCheck from http://www.etresoft.com/etrecheck

     

    Run it and post the report here.

  • by Linc Davis,

    Linc Davis Linc Davis Nov 29, 2015 11:38 AM in response to 10Grandsport
    Level 10 (207,926 points)
    Applications
    Nov 29, 2015 11:38 AM in response to 10Grandsport

    Please describe the problem in as much relevant detail as possible. The better your description, the better the chance of a solution.

    For example, if the computer is slow, which specific actions are slow? Is it slow all the time, or only sometimes? What changes did you make, if any, just before it became slow? Have you seen any alerts or error messages? Have you done anything to try to fix it? Most importantly, do you have a current backup of all data? If the answer to the last question is "no," back up now. Ask if you need guidance. Do nothing else until you have a backup.