HT202731: Using Apple Diagnostics
Learn about Using Apple Diagnostics
-
All replies
-
Helpful answers
-
Nov 29, 2015 10:29 AM in response to 10Grandsportby Allan Eckert,Please download and install EtreCheck from http://www.etresoft.com/etrecheck
Run it and post the report here.
-
Nov 29, 2015 11:38 AM in response to 10Grandsportby Linc Davis,Please describe the problem in as much relevant detail as possible. The better your description, the better the chance of a solution.
For example, if the computer is slow, which specific actions are slow? Is it slow all the time, or only sometimes? What changes did you make, if any, just before it became slow? Have you seen any alerts or error messages? Have you done anything to try to fix it? Most importantly, do you have a current backup of all data? If the answer to the last question is "no," back up now. Ask if you need guidance. Do nothing else until you have a backup.