2012 Mac Book Pro Randomly Rebooting
2012 Mac Book Pro Randomly Rebooting
My computer keeps restarting on its own so I went to Mac and they then performed a diagnostic test. The results showed no hardware issues, other than one yellow, the Battery (it was operating at 90%). An employee told me it was a software problem and suggested I run a virus scan. Then he instructed me, “if the problem persists, reformat your computer.” Following his instructions, I did what he suggested.
Fast forward.
I uploaded all my pictures, videos, & documents onto an external drive and reformatted my computer. After up dating to OS X El Capitan (Version 10.11.1) and downloading my files back onto my computer, the random restarts continued (once a week). Sometimes the computer will display the figure below before restarting.
I was running diagnostics as follows when this happened:
- Shutdown Computer
- Power on
- Quickly Press & Hold
- D Command
My computer started beeping 3 times in a row, which indicates the ram was loose or not installed. After resting the computer worked fine. Then the problem just happened again, same 3 beeps, but this time the ram wasn’t rested and the computer is working now. So what’s happening to my computer? I have performed a failure analysis and came up with these potentials causes: Microsoft Word, Hard Drive, Ram, or Video Card.
Microsoft could be it for the reason that it won’t show up on the diagnostic nor a virus scanner. I recently installed 2015 Microsoft Word from my college, but could Word have a bug in it?
I notice sometimes it will restart when its on my lap (the computer could be sitting unleveled). That’s why believe it maybe my hard drive.
The Video card because of the image I am getting when my computer freezes.
The ram because of the three beeps.
Has anyone else experienced this or is aware of any conflicts with the 2015 Word & Mac?
