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the x and d dont work on my keyboard

certain letters are not working on my keyboard, apps begin to crash and the left side of my screen does not work ocasionally. I've gone to apple and thy told me i had to reset my phone and erase all content, and i did but i am still experiencing the same problem.

iPhone 6 Plus, iOS 9.1

Posted on Nov 29, 2015 12:15 PM

Reply
1 reply

Nov 30, 2015 2:25 AM in response to Jamiletx33

To make sure that this is not software related, set it back to factory settings, without using any backup data afterwards. Set up the rest of the personal settings manually and test the phone.

If the phone works, restore from the latest backup. If the problem comes back, the backup data contained corrupt data, causing your issues.

If it still does not work, this is a hardware issue and the phone has to be serviced by Apple or an Authorized Apple Service Provider:

Use iTunes to restore your iOS device to factory settings - Apple Support

Find an Apple Authorized Service Provider

iPhone - Contact Support - Apple Support

the x and d dont work on my keyboard

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