Upgrade operating system

Question

Upgrade operating system

My iMac is about 2 years old and I am having problems with Safari version 6.2.8 it's old I know. My operating system is 10.8.5 and I am afraid, from what I have read, to upgrade to 10.10.1, I really don't want my whole world to come crashing down. I've seen sites to download newer versions of Safari but here again I am a bit leery because of my latest download of iTunes, which really ***** and makes it slow and problematic to operate. I'm thinking if downloading a program directly from Apple has messed me up, it's even more risky to download from a third party.

Safari crashes and locks up all the time especially if I open Facebook.

Any suggestion, just wondering if Apple has resolved the issues with 10.10.1, or if my computer will run the software….it's always sitting in my software updates page……...

Sure was a lot less complicated when I owned a Commodore 64……..

Thanks for your help

iMac, OS X Mountain Lion (10.8.4), Adaptors for second monitor

Posted on Nov 29, 2015 12:03 PM

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Answer 1

Nov 29, 2015 12:48 PM in response to johnpaulgeorge

The first thing would be to diagnose the issues that you are currently

having before attempting any upgrade, since upgrading a "shaky" system

(especially 3 OS X versions) will become worse or render the upgraded system

unusable. Safari crashing and freezing (even if old) is not good. May need to

do some cleaning up. You should download, install, and run an app called

Etre Check and post the results here (http://www.etresoft.com/etrecheck).

The application was developed by a long time participant on the Apple

forums. We'll try to help clean things up before the next step of upgrading.

As for iTunes, did you update via the Mac App Store or did you actually download

the full iTunes installer? If you did the update method, download the full installer

from here and see if it helps: http://www.apple.com/itunes/download/.

Actually, the current version of OS X is 10.11.1.

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Answer 2

Nov 29, 2015 3:39 PM in response to johnpaulgeorge

I ran the etrecheck, the only highlighted items below, everything else checked out. I have no idea what this means. Download the latest version of iTunes, still the same issue….

Thanks for the information

Startup Items: (What does this mean?)

AdobeVersionCue: Path: /Library/StartupItems/AdobeVersionCue

Qmaster: Path: /Library/StartupItems/Qmaster

Startup items are obsolete in OS X Yosemite

User Launch Agents: (What does this mean?)

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[failed] com.amazon.cloud-player.plist [Click for support]

[failed] com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist - /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert: Executable not found!

[running] com.zeobit.MacKeeper.Helper.plist [Click for support]

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Answer 3

rkaufmann87

Level 10

140,370 points

Nov 29, 2015 3:43 PM in response to johnpaulgeorge

Please post the whole report, posting such a small portion of it tells us nothing.

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Answer 4

Nov 29, 2015 4:36 PM in response to johnpaulgeorge

EtreCheck version: 2.6.5 (225)

Report generated 11/29/15 3:01 PM

Runtime 2:19

Download EtreCheck from http://etrecheck.com

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information:(What does this mean?)

iMac (27-inch, Late 2012)

[Click for Technical Specifications]

[Click for User Guide]

iMac - model: iMac13,2

1 2.9 GHz Intel Core i5 CPU: 4-core

24 GB RAM

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

8 GB DDR3 1600 MHz ok

BANK 1/DIMM1

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Video Information:(What does this mean?)

NVIDIA GeForce GTX 660M - VRAM: 512 MB

iMac 2560 x 1440

Cinema Display 1680 x 1050

System Software:(What does this mean?)

OS X Mountain Lion 10.8.5 (12F2560) - Time since boot: about 4 hours

Disk Information:(What does this mean?)

APPLE HDD WDC WD10EALX-408EA0 disk0 : (1 TB) (Rotational)

disk0s1 (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (653.90 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information:(What does this mean?)

Apple Inc. MacBook Air SuperDrive

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

iLok iLok

Mitsumi Electric Hub in Apple Extended USB Keyboard

Logitech Apple Optical USB Mouse

Mitsumi Electric Apple Extended USB Keyboard

Mark of the Unicorn Express 128

Apple Inc. FaceTime HD Camera (Built-in)

Thunderbolt Information:(What does this mean?)

Apple Inc. thunderbolt_bus

Gatekeeper:(What does this mean?)

Mac App Store and identified developers

Kernel Extensions:(What does this mean?)

/Applications/Toast 11 Titanium/Spin Doctor.app

[not loaded] com.hzsystems.terminus.driver (4) [Click for support]

/Applications/Toast 9 Titanium/Toast Titanium.app

[not loaded] com.elgato.driver.Pluto2 (1.1) [Click for support]

[not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]

/System/Library/Extensions

[not loaded] com.HID.driver.1394button (1.0.0d1) [Click for support]

[not loaded] com.IKMultimedia.driver.StompIO1 (1.0.0) [Click for support]

[not loaded] com.TCWORKS.POWERCORE (1.9.3) [Click for support]

[not loaded] com.ikmultimedia.driver.StealthPedal (1.0.0) [Click for support]

[not loaded] com.motu.driver.FireWireAudio (1.6 64254 - SDK 10.4) [Click for support]

[not loaded] com.motu.driver.MicroBookAudio (1.6 64254 - SDK 10.4) [Click for support]

[not loaded] com.motu.driver.PCIAudio (1.6 64254 - SDK 10.4) [Click for support]

[loaded] com.motu.driver.USBMidiKext (1.6 64254 - SDK 10.4) [Click for support]

[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6) [Click for support]

[loaded] com.sophos.kext.sav (9.4.0 - SDK 10.9) [Click for support]

[loaded] com.sophos.nke.swi (9.4.0 - SDK 10.9) [Click for support]

/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4) [Click for support]

[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1) [Click for support]

[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6) [Click for support]

[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4) [Click for support]

~/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Click for support]

Startup Items:(What does this mean?)

AdobeVersionCue: Path: /Library/StartupItems/AdobeVersionCue

Qmaster: Path: /Library/StartupItems/Qmaster

Startup items are obsolete in OS X Yosemite

Launch Agents:(What does this mean?)

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.eastwest.server.plist [Click for support]

[running] com.motu.MOTULauncher.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.sophos.uiserver.plist [Click for support]

Launch Daemons:(What does this mean?)

[loaded] PACESupport.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[running] com.paceap.eden.licensed.plist [Click for support]

[running] com.sophos.common.servicemanager.plist [Click for support]

User Launch Agents:(What does this mean?)

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[failed] com.amazon.cloud-player.plist [Click for support]

[failed] com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist - /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert: Executable not found!

[running] com.zeobit.MacKeeper.Helper.plist [Click for support]

User Login Items:(What does this mean?)

iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Other Apps:(What does this mean?)

[running] [0x0-0x14014].com.adobe.PDApp.AAMUpdatesNotifier

[running] [0x0-0x94094].com.etresoft.EtreCheck

[running] com.sophos.autoupdate

[running] com.sophos.configuration

[running] com.sophos.intercheck

[running] com.sophos.notification

[running] com.sophos.scan

[running] com.sophos.sxld

[running] com.sophos.webd

Internet Plug-ins:(What does this mean?)

FlashPlayer-10.6: Version: 19.0.0.245 - SDK 10.6 [Click for support]

Flash Player: Version: 19.0.0.245 - SDK 10.6 [Click for support]

AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 66 build 17 Check version

QuickTime Plugin: Version: 7.7.1

RealPlayer Plugin: Version: Unknown [Click for support]

Safari Extensions:(What does this mean?)

Video Converter

Audio Plug-ins:(What does this mean?)

DVCPROHDAudio: Version: 1.2

3rd Party Preference Panes:(What does this mean?)

BDSPrefPane [Click for support]

Déjà Vu [Click for support]

Flash Player [Click for support]

Java [Click for support]

POWERCORE [Click for support]

TotalAccess [Click for support]

Time Machine:(What does this mean?)

Time Machine information is not available

Top Processes by CPU:(What does this mean?)

2% fontd

2% WindowServer

1% InterCheck

0% SophosUIServer

0% imagent

Top Processes by Memory:(What does this mean?)

197 MB SophosScanD

172 MB InterCheck

147 MB mds

123 MB SophosAntiVirus

74 MB Finder

Virtual Memory Information:(What does this mean?)

19.00 GB Free RAM

5.21 GB Used RAM

0 B Swap Used

Diagnostics Information:(What does this mean?)

Nov 29, 2015, 10:39:14 AM Self test - passed

Nov 28, 2015, 05:53:09 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2015-11-28-175309_[redact ed].crash

Nov 28, 2015, 05:29:07 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2015-11-28-172907_[redact ed].crash

Nov 28, 2015, 05:21:57 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2015-11-28-172157_[redact ed].crash

Nov 27, 2015, 08:07:18 PM /Library/Logs/DiagnosticReports/firefox_2015-11-27-200718_[redacted].hang

Nov 26, 2015, 03:16:10 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2015-11-26-151610_[redact ed].crash

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Answer 5

rkaufmann87

Level 10

140,370 points

Nov 29, 2015 6:48 PM in response to johnpaulgeorge

Looking at your full report I think I see one major issue, you have antivirus software (Sophos) installed. Not only is it worthless as there are zero viruses for OS X it may be the cause of your problem. OS X does not need any cleaning, antivirus, or ANY third party maintenance utilities to run well. OS X runs best if left totally alone. There is a very small amount of malware for OS X however that is very easily avoided by:

Never using a torrent site to download anything.
Keep OS X up-to-date
Read and follow the instructions in this SCAMS article

Locate the developers instructions for uninstalling Sophos and follow them to the letter. Then restart the computer in Safe Mode and then restart normally and test the system.

I also noticed you do not appear to be backing up the computer, if I am correct this is both short sighted and foolish. Eventually you will lose valuable information including photos, music, financial information, etc. Operating ANY computer without a sound backup plan is a recipe for disaster. Get yourself a External Hard Disk and begin using Time Machine to back up your compute.r If you are not familiar with Time Machine then please read Use Time Machine to back up or restore your Mac - Apple Support

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Answer 6

John Galt

Level 10

140,948 points

Nov 29, 2015 7:42 PM in response to johnpaulgeorge

To uninstall "Sophos" use the Remove Sophos Anti-Virus program. It will be installed in your Mac's Applications folder, unless you moved or deleted it. In that case, follow their uninstallation instructions here: https://www.sophos.com/support/knowledgebase/122710.aspx

Beware that its effectiveness is poor. It leaves many components that will require manual removal, a typical characteristic of garbage software.

"MacKeeper" also appears to be installed. Unlike "Sophos" its uninstaller works with nearly complete effectiveness. Read below.

Follow these instructions to uninstall MacKeeper. They have been tested with the most recent version of MacKeeper. Earlier versions than the one released in 2012 required more extensive work to uninstall all its components.

If you actually used MacKeeper to alter your system, e.g. "remove excess binaries" or such, you will need to reinstall OS X as well as all your additional software. Uninstalling MacKeeper is insufficient to reverse the corruption it is capable of - once again, that is if you used it.

If you merely installed MacKeeper but did not use it to perform any particular action, the following instructions will suffice.

If you used MacKeeper to encrypt any files or folders, use MacKeeper to un-encrypt them first.
Quit the MacKeeper app if it is running.
Open your Applications folder: Using the Finder's Go menu, select Applications.
Drag the MacKeeper icon from your Applications folder (not the Dock) to the Trash.

You will be asked to authenticate (twice):

You do not need to provide a reason for uninstalling it:

Just click the Uninstall MacKeeper button. You will be asked to authenticate again.

After it uninstalls you may empty the Trash and restart your Mac.

Recovery Procedure

Follow these instructions if uninstalling MacKeeper alone does not result in a usable system.

If you have a backup that you created prior to using MacKeeper, now is the time to use it. For Time Machine, boot OS X Recovery, and at the Mac OS X Utilities screen, choose Restore from Time Machine Backup. Choose a date preceding the installation of MacKeeper.
If you do not have a backup that predates the use of MacKeeper, create one now. To do that read Use Time Machine to back up or restore your Mac.
- The recovery procedure will require that you erase the Mac using OS X Recovery, and then create a new User Account whose contents will be empty. You will then be able to use Setup Assistant to migrate your essential documents including photos, music, work products and other essential files.
- To erase and install OS X read How to reinstall OS X on your Mac.
  - Follow the instructions in that document under Erase your drive and install OS X.
  - Then, follow the procedure in Move your content to a new Mac.
  - When asked how you want to transfer your information, select Transfer from a Mac, Time Machine backup, or startup disk.
  - Under Select the Information to Transfer, select only your previous User account and do not select "Applications", "Computer and Network Settings" or "Other files and folders". De-select those choices.
- Subsequent to using Setup Assistant, you will need to reinstall the essential software you may require, once again remembering to install software only from their original sources, and omitting all non-essential software.
- "Non-essential software" is a broad category that includes but is not limited to third party "cleaning", "maintenance", and "anti-virus" products.

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Answer 7

Nov 30, 2015 4:57 PM in response to rkaufmann87

Thanks for your help. I do use Time Machine but had it turned off because of some musical software I use, they suggested I leave it off. Not sure why exactly. I've tried to do what I can, uninstalling Sophos and trashing it, getting rid of Mac Keeper, which I didn't use as it was a remnant of a transfer from my old computer to this one. Didn't even know I had it. I downloaded and installed the full version of iTunes. Still get the color circle which wasn't an issue until I did the separate upgrade from Apple. The program works, but any time I do anything, play a song, scroll to a different song, open a different folder, color circle for 10 seconds or so, play another song, color circle, 10 seconds, etc. Regarding Safari, when opening Facebook, that's when within a few minutes I will get the color circle and the page will freeze, but am able to close the page and go about my business on different sites, it only seems to happen with Facebook. Does this have something to do with how Facebook seems to load any video automatically. As I scroll, video after video will open automatically.

I'm really scared of the recovery procedure. I have a number of musical programs that were, at least for me, a big challenge to install, authenticate, activate, ilok, and other things I can't remember at the moment. I'm an old guy and obviously not too savvy when it comes to technical issues.

Again, thanks for your help, if you have any suggestions I will do what I can.

Thanks……...

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Answer 8

Nov 30, 2015 5:04 PM in response to johnpaulgeorge

I just went into Facebook and turned the videos off………….Whew…….I'm an idiot. Will see if this helps……….!

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