Slow System

Question

Level 1

4 points

Slow System

I have been experiencing a very slow system for the past 6 months and can't see to figure out why. I ran a diagnostic on my system and don't understand the results. Can someone help me to figure out what is best for me to do. I have listed the results below.

EtreCheck version: 2.6.5 (225)

Report generated 11/29/15, 2:24 PM

Runtime 8:42

Download EtreCheck from http://etrecheck.com

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: (What does this mean?)

MacBook Pro (13-inch, Mid 2010)

[Click for Technical Specifications]

[Click for User Guide]

MacBook Pro - model: MacBookPro7,1

1 2.4 GHz Intel Core 2 Duo CPU: 2-core

4 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 428 - SN = 9G0350GLHD3NB

Video Information: (What does this mean?)

NVIDIA GeForce 320M - VRAM: 256 MB

Color LCD 1280 x 800

System Software: (What does this mean?)

OS X El Capitan 10.11.1 (15B42) - Time since boot: about 12 days

Disk Information: (What does this mean?)

TOSHIBA MK2555GSXF disk0 : (250.06 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

[redacted]'s Computer (disk0s2) / : 249.20 GB (48.96 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-898 ()

USB Information: (What does this mean?)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Logitech USB Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. Built-in iSight

Seagate Backup+ Desk 3 TB

disk1s1 (disk1s1) <not mounted> : 262 KB

Seagate Backup Plus Drive (disk1s3) /Volumes/Seagate Backup Plus Drive : 3.00 TB (1.30 TB free)

Apple Card Reader

Gatekeeper: (What does this mean?)

Mac App Store and identified developers

System Launch Agents: (What does this mean?)

[killed] com.apple.CallHistoryPluginHelper.plist

[killed] com.apple.CallHistorySyncHelper.plist

[killed] com.apple.DiskArbitrationAgent.plist

[killed] com.apple.FolderActionsDispatcher.plist

[killed] com.apple.SafariNotificationAgent.plist

[killed] com.apple.cdpd.plist

[killed] com.apple.followupd.plist

[killed] com.apple.gamed.plist

[killed] com.apple.rtcreportingd.plist

[killed] com.apple.scopedbookmarkagent.xpc.plist

10 processes killed due to insufficient RAM

System Launch Daemons: (What does this mean?)

[killed] com.apple.GSSCred.plist

[killed] com.apple.emond.aslmanager.plist

[killed] com.apple.icloud.findmydeviced.plist

[killed] com.apple.ifdreader.plist

[killed] com.apple.nsurlsessiond.plist

[killed] com.apple.periodic-daily.plist

[killed] com.apple.periodic-monthly.plist

[killed] com.apple.periodic-weekly.plist

[killed] com.apple.softwareupdate_download_service.plist

[killed] com.apple.system_installd.plist

[killed] com.apple.tccd.system.plist

[killed] com.apple.wdhelper.plist

[killed] com.apple.xpc.smd.plist

13 processes killed due to insufficient RAM

Launch Agents: (What does this mean?)

[loaded] com.coupons.coupond.plist [Click for support]

Launch Daemons: (What does this mean?)

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.hp.lightscribe.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[failed] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist [Click for support]

User Launch Agents: (What does this mean?)

[loaded] com.google.keystone.agent.plist [Click for support]

User Login Items: (What does this mean?)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Calendar Application (/Applications/Calendar.app)

Mail Application (/Applications/Mail.app)

DING! Application (/Applications/DING!.app)

Other Apps: (What does this mean?)

[running] com.SouthwestAirlines.DING!1.05.47712

[running] com.apple.xpc.launchd.oneshot.0x10000005.Microsoft Word

[running] com.apple.xpc.launchd.oneshot.0x10000009.EtreCheck

[running] com.logmein.ignition.56352

[running] com.microsoft.Office365Service.63072

[running] com.microsoft.autoupdate.fba.16032

[running] jp.co.canon.cijscannerregister.14752

Internet Plug-ins: (What does this mean?)

Default Browser: Version: 601 - SDK 10.11

SlingPlayer: Version: Unknown - SDK 10.8 [Click for support]

AdobePDFViewerNPAPI: Version: 10.1.9 [Click for support]

FlashPlayer-10.6: Version: 19.0.0.245 - SDK 10.6 [Click for support]

LogMeIn: Version: 1.0.978 - SDK 10.7 [Click for support]

Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 19.0.0.245 - SDK 10.6 [Click for support]

LogMeInSafari32: Version: 1.0.978 - SDK 10.7 [Click for support]

SharePointBrowserPlugin: Version: 14.5.7 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 10.1.9 [Click for support]

CouponPrinter-FireFox_v2: Version: 5.0.5 - SDK 10.6 [Click for support]

WidevineMediaOptimizer: Version: 6.0.0.12757 - SDK 10.7 [Click for support]

JavaAppletPlugin: Version: 15.0.1 - SDK 10.11 Check version

3rd Party Preference Panes: (What does this mean?)

Citrix online plug-in [Click for support]

Flash Player [Click for support]

Time Machine: (What does this mean?)

Time Machine information is not available

Top Processes by CPU: (What does this mean?)

20% kernel_task

13% ath

8% WindowServer

7% iTunes

4% backupd

Top Processes by Memory: (What does this mean?)

523 MB kernel_task

438 MB com.apple.WebKit.WebContent(4)

340 MB mdworker(24)

184 MB Mail

94 MB Safari

Virtual Memory Information: (What does this mean?)

164 MB Free RAM

4.09 GB Used RAM (775 MB Cached)

135 MB Swap Used

Diagnostics Information: (What does this mean?)

Nov 29, 2015, 10:47:32 AM /Library/Logs/DiagnosticReports/VTEncoderXPCService_2015-11-29-104732_[redacted] .cpu_resource.diag [Click for details]

Nov 29, 2015, 10:39:06 AM /Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-11-29-103906_[redacted].hang

Nov 29, 2015, 10:39:06 AM /Library/Logs/DiagnosticReports/Microsoft Excel_2015-11-29-103906_[redacted].hang

Nov 29, 2015, 06:46:54 AM /Library/Logs/DiagnosticReports/firefox_2015-11-29-064654_[redacted].hang

MacBook Pro, Mac OS X (10.6.8)

Posted on Nov 29, 2015 2:54 PM

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Answer 1

Nov 29, 2015 2:59 PM in response to EscoCheri

Uninstall MacKeeper. Reboot your computer it appears it has been 12 days since reboot.

Reply

Answer 2

EscoCheri Author

Level 1

4 points

Nov 29, 2015 3:02 PM in response to BobTheFisherman

Hello BobTheFisherman,

Thank you for getting back to me. I have tried to find it in my Applications but am unable to locate it. Would you be able to help me uninstall this?

Thank you again for your help,

Cheri

Reply

Answer 3

Nov 29, 2015 3:06 PM in response to EscoCheri

This thread may help you:

how do i uninstall mackeeper

Reply

Answer 4

Linc Davis

Level 10

209,541 points

Nov 29, 2015 3:30 PM in response to EscoCheri

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

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Answer 5

OGELTHORPE

Level 9

57,305 points

Nov 29, 2015 4:28 PM in response to EscoCheri

It would not hurt your situation if you were to install additional RAM. A 13" 2010 MBP can actually accept up to 16 GB RAM though I suspect 8 GB would be sufficient. The best sources of Mac compatible RAM are OWC and Crucial.

Ciao.

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