Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

signing in does not work

I have updated to El Capitan and use the latest iTunes and App store software. But can not sign in to these apps using my Apple ID. I have changed my password so many time, but nothing happens. I have deleted my hard drive and reinstalled from Time Machine and have reinstalled operating software.

Nothing works. But here's the funny thing my password works in Apple webpage. Which is not really not much good to me. Has anybody got a cure out there!

iMac, Upgraded to OS X EI Capitan

Posted on Nov 29, 2015 5:51 PM

Reply
1 reply

Nov 30, 2015 7:12 AM in response to bazz1955

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

signing in does not work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.