jonnyneedshelpplease

Level 1 (0 points)

Q: iTunes issue after erasing and syncing

I had to use sharepod to copy the music from my iPhone 4s running iOS 7.

I got a new computer so to sync it I had to "erase and sync".

After erasing all the music on my phone, there was no syncing.

Is iTunes not syncing because the music wasn't purchased or is it an existing issue with iTunes?

Thank you for the future help!

Posted on Nov 29, 2015 7:34 PM

I have this question too

Q: iTunes issue after erasing and syncing

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Helpful answers

by brenden dv,

brenden dv Dec 1, 2015 6:52 AM in response to jonnyneedshelpplease
Community Specialists

Dec 1, 2015 6:52 AM in response to jonnyneedshelpplease

Hi jonnyneedshelpplease,

Welcome to the Apple Support Communities! I'm sorry to hear you are having this issue with your iPhone and your new computer. I'm a bit unclear on your exact configuration or what you are seeing, but if you are having issues syncing or moving content from iTunes to your iPhone, you may want to double check the processes outlined in the following articles:

Sync your iPhone, iPad, or iPod touch with iTunes using USB - Apple Support
Move content from iTunes on your computer to your iPhone, iPad, or iPod touch - Apple Support

Cheers
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