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Cannot launch facetime

Facetime will not run on my Macbook Pro with Yosemite. It launches and soon quits with the error "There is a problem with facetime. You must quit and reopen facetime again." Reopening facetime does the same thing. Other posts on this topic mention a permission problem with LaunchAgents or with imagent. My permissions are fine, but I have no imagent.

MacBook Pro with Retina display, OS X Yosemite (10.10.5)

Posted on Nov 29, 2015 8:24 PM

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13 replies

Nov 30, 2015 6:46 AM in response to czechpistol

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

Nov 30, 2015 2:40 PM in response to Linc Davis

Thank you. Here goes. There were already thousands of the soagent warnings before I launched Facetime.


11/30/15 5:39:33.408 PM FaceTime[1367]: [Warning] Failed to launch and connect to daemon

11/30/15 5:39:35.148 PM soagent[285]: [Warning] Failed IMDRequestPortConnection, no reply

11/30/15 5:39:35.148 PM callservicesd[262]: [Warning] Failed IMDRequestPortConnection, no reply

11/30/15 5:39:35.148 PM soagent[285]: [Warning] IMLocalObject: Could not create server for listener: <IMDaemonListener: 0x7fee1051da50>

11/30/15 5:39:35.148 PM callservicesd[262]: [Warning] IMLocalObject: Could not create server for listener: <IMDaemonListener: 0x7f83d9b0a430>

11/30/15 5:39:35.148 PM soagent[285]: [Warning] Failed to launch and connect to daemon

11/30/15 5:39:35.148 PM callservicesd[262]: [Warning] Failed to launch and connect to daemon

11/30/15 5:39:35.148 PM soagent[285]: [Warning] Failed to launch and connect to daemon

11/30/15 5:39:35.148 PM callservicesd[262]: [Warning] Failed to launch and connect to daemon

11/30/15 5:39:35.415 PM com.apple.xpc.launchd[1]: (com.wondershare.mobilegodaemon) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

11/30/15 5:39:35.539 PM FaceTime[1367]: [Warning] Failed IMDRequestPortConnection, no reply

11/30/15 5:39:35.539 PM FaceTime[1367]: [Warning] IMLocalObject: Could not create server for listener: <IMDaemonListener: 0x6080000edd80>

11/30/15 5:39:35.539 PM FaceTime[1367]: [Warning] Failed to launch and connect to daemon

11/30/15 5:39:35.540 PM FaceTime[1367]: [Warning] Failed to launch and connect to daemon

Nov 30, 2015 4:33 PM in response to czechpistol

This procedure is a diagnostic test. It makes no changes to your data.

Please triple-click anywhere in the line below on this page to select it:

launchctl print gui/$UID/com.apple.imagent | pbcopy

Copy the selected text to the Clipboard by pressing the key combination command-C.

Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.

Wait for a new line ending in a dollar sign ($) to appear below what you entered.

The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.

The Terminal window doesn't show the output. Please don't copy anything from there.

Cannot launch facetime

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