iTunes does not recognize iphone 6, I get a phone companion pop up.

Question

iTunes does not recognize iphone 6, I get a phone companion pop up.

iTunes does not recognize iphone 6, I get a phone companion pop up on mydesktop when I plug my phone in. I ran diagnostics and it does not see my phone. How can I correct this issue. Can I remove phone companion?

iPhone 6, tvOS 9

Posted on Nov 29, 2015 9:08 PM

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Answer 1

turingtest2

Level 10

272,761 points

Nov 30, 2015 3:34 AM in response to prettylady32533

What is phone companion? It isn't part of iTunes.

Try the following:

Open Control Panel > Device Manager
Plug in your device
Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver
Right-click and select Update Driver Software...
Click Browse my computer for driver software
Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
Click Let me pick from a list of device drivers on my computer
Click Apple Mobile Device USB Driver
Click Next, then Close and exit Device Manager

tt2

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