Display problem once logged in

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Level 1

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Display problem once logged in

Hi

I have a 2015 13 MacBook Pro Retina. It boots up fine and shows the login screen perfectly fine. I type my password in and it shows the progress bar, but then as soon as it gets to the end, the screen goes scrambled, as better shown in the attached image.

I've tried restarting several times and once or twice, it shows me my desktop, but then the Apple bar at the top is missing before it eventually goes back to the same scrambled look.

Any help at all please?

Thanks

MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.1)

Posted on Nov 30, 2015 1:28 AM

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Answer 1

OGELTHORPE

Level 9

57,305 points

Nov 30, 2015 3:50 AM in response to mattkett10

Try SMC and NVRAM resets:

https://support.apple.com/en-us/HT201295

https://support.apple.com/en-us/HT204063

If no success, make an appointment at an Apple store genius bar for a FREE evaluation. Any required repairs should be covered by the warranty.

Ciao.

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Answer 2

mattkett10 Author

Level 1

0 points

Nov 30, 2015 10:52 AM in response to OGELTHORPE

Thanks for the reply.

I've tried both solutions, but the same problem still occurs.

I'll try the Apple Store.

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Answer 3

mattkett10 Author

Level 1

0 points

Dec 1, 2015 11:49 AM in response to mattkett10

Hi

I seem to have solved the issue. It appears my tomtom software was causing the problem. I removed it from the start up program list on safe mode and uninstalled and it booted up fine.

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