Kernel Panic in OSX but not Windows (Bootcamp)

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Level 1

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Kernel Panic in OSX but not Windows (Bootcamp)

I have a 15-inch MacBook Pro (Early 2011) that has recently been experiencing kernel panics and sudden shutdowns. The panic report always comes out to:

panic(cpu 2 caller 0xfffffff7f8d8ae4e6): "AGC GPU REGISTER RESTORE FAILED : rdar://7254528, VendorID invalid"@/Library/Cahes/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphic sControl-3.11.33.1/src/AppleMuxControl/kext/AGCPowerManagement.cpp:1158

....

Here's what I have done so far:

-Went to Apple Store for the MacBook Pro Video Problem Repair Extension Program (it passed the diagnostic done there)

-Ran an Apple Hardware Test (error 4HDD/11/40000000: SATA (0,0)) and Disc Utility repair (no problems found)

-Re-installed from Time Machine Backup but still experienced kernel panics

-Erased Mac partition and did a new install of OSX but still experienced kernel panics

^-- after doing those steps I'm now assuming that there isn't a software/OS-related problem, so I figured it must be a hardware problem. The weird thing is that Windows 10 on my Bootcamp partition still works and has no problems. I'm not sure if I'm missing something but if it were a hardware problem (hard drive, SATA cable, RAM, logic board) then shouldn't the Windows partition also have problems?

Please let me know if you have any thoughts or suggestions. I'm stuck with using Windows in the meantime...

MacBook Pro (15-inch Early 2011), OS X El Capitan (10.11.1)

Posted on Nov 30, 2015 1:55 AM

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Answer 1

OGELTHORPE

Level 9

57,305 points

Nov 30, 2015 3:46 AM in response to styoshinaga

When the Apple Hardware Test results in generating an error code, there is a hardware problem. The error you posted indicates a connection problem to the HDD.

It might be helpful if you posted the entire kernel panic report.

Ciao.

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Answer 2

Linc Davis

Level 10

209,547 points

Nov 30, 2015 6:41 AM in response to styoshinaga

MacBook Pro Repair Extension Program for Video Issues

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Answer 3

styoshinaga Author

Level 1

0 points

Nov 30, 2015 8:58 PM in response to OGELTHORPE

Running Windows on bootcamp has no problems--wouldn't a hardware problem affect that also and not just OSX?

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Answer 4

styoshinaga Author

Level 1

0 points

Nov 30, 2015 8:59 PM in response to Linc Davis

I've already gone in to the Apple store for the repair extension program but it passed the diagnostic that they ran.

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Answer 5

Linc Davis

Level 10

209,547 points

Nov 30, 2015 9:51 PM in response to styoshinaga

The result of the hardware test that you ran is not significant if you have an internal SSD:

Mac notebooks: Apple Hardware Test may report "HDD" alert - Apple Support

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

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Answer 6

styoshinaga Author

Level 1

0 points

Dec 1, 2015 1:46 AM in response to Linc Davis

I replaced the HDD with an SSD about a year ago, so that explains the hardware test.

Thank you in advance for all the help.

Mon Nov 30 01:19:49 2015

*** Panic Report ***

panic(cpu 0 caller 0xffffff7f886524e6): "AGC GPU REGISTER RESTORE FAILED : rdar://7254528, VendorID invalid"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphi csControl-3.11.33.1/src/AppleMuxControl/kext/AGCPowerManagement.cpp:1158

Backtrace (CPU 0), Frame : Return Address

0xffffff810f3cbdb0 : 0xffffff8006ae5307

0xffffff810f3cbe30 : 0xffffff7f886524e6

0xffffff810f3cbe70 : 0xffffff7f886552fc

0xffffff810f3cbea0 : 0xffffff80070bbec3

0xffffff810f3cbf00 : 0xffffff8006b1965a

0xffffff810f3cbfb0 : 0xffffff8006bd15d7

Kernel Extensions in backtrace:

com.apple.driver.AppleMuxControl(3.11.33b1)[FF6CE9C5-9D8F-3A48-9D10-2BB9C2DDD22 7]@0xffffff7f88647000->0xffffff7f8865afff

dependency: com.apple.driver.AppleGraphicsControl(3.11.33b1)[4ADB751E-5208-3DA7-A8C3-E9EC07 263B16]@0xffffff7f88631000

dependency: com.apple.iokit.IOACPIFamily(1.4)[CBAE26D8-0ACB-3C1F-8347-FDCA67EC40B3]@0xfffff f7f87955000

dependency: com.apple.iokit.IOPCIFamily(2.9)[8E5F549E-0055-3C0E-93F8-E872A048E31B]@0xffffff 7f8732d000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[48AC8EA9-BD3C-3FDC-908D-09850215AA32]@0 xffffff7f88595000

dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[5CB7D4B7-B100-34EE-BD40-1EC07E865C 67]@0xffffff7f88642000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

15B42

Kernel version:

Darwin Kernel Version 15.0.0: Sat Sep 19 15:53:46 PDT 2015; root:xnu-3247.10.11~1/RELEASE_X86_64

Kernel UUID: AB5FC1B4-12E7-311E-8E6F-9023985D8C1D

Kernel slide: 0x0000000006800000

Kernel text base: 0xffffff8006a00000

__HIB text base: 0xffffff8006900000

System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

System uptime in nanoseconds: 109418232023

last loaded kext at 52886363111: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8a07d000, size 69632)

loaded kexts:

com.apple.filesystems.msdosfs 1.10

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AudioAUUC 1.70

com.apple.filesystems.ntfs 3.13

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.4.2f1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHDAHardwareConfigDriver 272.50.31

com.apple.kext.AMDFramebuffer 1.3.8

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AGPM 110.20.21

com.apple.driver.AppleTyMCEDriver 1.0.2d2

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.ApplePolicyControl 3.11.33b1

com.apple.driver.AppleHDA 272.50.31

com.apple.AMDRadeonX3000 1.3.8

com.apple.driver.AppleMikeyDriver 272.50.31

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleIntelHD3000Graphics 10.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleBacklight 170.8.1

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.2f1

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.iokit.AppleBCM5701Ethernet 10.1.11

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleSMCLMU 208

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.kext.AMD6000Controller 1.3.8

com.apple.iokit.IOBluetoothUSBDFU 4.4.2f1

com.apple.driver.AirPort.Brcm4360 1010.14.1a4

com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0

com.apple.driver.AppleMuxControl 3.11.33b1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleUSBTCButtons 245.4

com.apple.driver.AppleUSBTCKeyEventDriver 245.4

com.apple.driver.AppleUSBTCKeyboard 245.4

com.apple.driver.AppleIRController 327.5

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 37

com.apple.iokit.IOAHCIBlockStorage 2.8.0

com.apple.driver.AppleSDXC 1.7.0

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AppleAHCIPort 3.1.5

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBUHCIPCI 1.0.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSurface 108.0.1

com.apple.iokit.IOSerialFamily 11

com.apple.driver.CoreCaptureResponder 1

com.apple.driver.DspFuncLib 272.50.31

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOAcceleratorFamily2 203.10

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.2f1

com.apple.iokit.IOBluetoothFamily 4.4.2f1

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.AppleHDAController 272.50.31

com.apple.iokit.IOHDAFamily 272.50.31

com.apple.iokit.IOAudioFamily 204.1

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.kext.AMDSupport 1.3.8

com.apple.AppleGraphicsDeviceControl 3.11.33b1

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.iokit.IO80211Family 1101.24

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.11.33b1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleThunderboltEDMSink 4.1.1

com.apple.driver.AppleThunderboltDPOutAdapter 4.1.2

com.apple.driver.AppleUSBMultitouch 250.4

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.AppleThunderboltDPInAdapter 4.1.2

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleXsanScheme 3

com.apple.iokit.IOAHCISerialATAPI 2.6.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 5.0.6

com.apple.driver.AppleUSBMergeNub 900.4.1

com.apple.iokit.IOFireWireFamily 4.5.8

com.apple.iokit.IOAHCIFamily 2.8.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.usb.AppleUSBUHCI 1.0.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 415

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro8,2, BootROM MBP81.0047.B2A, 4 processors, Intel Core i7, 2 GHz, 8 GB, SMC 1.69f4

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In

Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x830B, 0x4E54344743363442384847304E532D444920

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x830B, 0x4E54344743363442384847304E532D444920

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.24)

Bluetooth: Version 4.4.2f1 16391, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: Crucial_CT512MX100SSD1, 512.11 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: USB 2.0 Bus

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: USB Receiver

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: IR Receiver

Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1

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Answer 7

Linc Davis

Level 10

209,547 points

Dec 1, 2015 3:46 PM in response to styoshinaga

The aftermarket memory that's installed doesn't meet the specifications for your model (1333 MHz SDRAM.) Please reinstall the original memory, or install new memory of the right type.

Any reputable RAM vendor will have a web form in which you can select the Mac model and be directed to the compatible parts.

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Answer 8

styoshinaga Author

Level 1

0 points

Dec 1, 2015 3:46 PM in response to Linc Davis

I'll go ahead and do that next. Thank you for the help!

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