HT204641: Update the software on your Apple Watch

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bobxvm

Q: My apple watch does not accept calls reliably and when it does there is a few seconds delay in sending and receiving on the line. I have unpaired and paired again to save the watch settings. That did not cure it. A 10 seconds turn off too.

My apple watch does not accept calls reliably and when it does there is a few seconds delay in sending and receiving on the line. I have unpaired and paired again to save the watch settings. That did not cure it. I have done a 10 seconds turn off and that did not cure it. Any ideas?

Posted on Nov 30, 2015 12:56 AM

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Q: My apple watch does not accept calls reliably and when it does there is a few seconds delay in sending and receiving on the line. ... more

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  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Nov 30, 2015 10:17 AM in response to bobxvm
    Level 7 (31,031 points)
    Apple Watch
    Nov 30, 2015 10:17 AM in response to bobxvm

    Hi Bob

     

    If you have not yet done so, it may help to update your iPhone and Apple Watch to the latest software versions (presently iOS 9.1 and watchOS 2.0.1 respectively).

     

    To update your watch from a software version prior to watchOS 2, your iPhone needs to be running iOS 9 or later.

     

    Instructions for updating the software are available here:

    Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support

    Update the software on your Apple Watch - Apple Support

     

    It may also / alternatively help to restart both your iPhone and your watch. Turn both devices off first, then restart your iPhone before restarting your watch:

    - To turn your watch off: press and hold the side button until you see the Power Off slider; drag it to turn off;

    - To turn it on: press and hold the side button until you see the Apple logo.

     

    Check also that both Bluetooth and Wi-Fi are permanently enabled on your iPhone (Settings > Bluetooth / Settings > Wi-Fi).