My lock password screen won't work but all my other screeens work, how do I fix?
I can not type in my password cause the #'s wont type, but all the other screen works, I can't manually shut it down because that hasnt worled. Help?
iPhone 5s, iOS 9
User profile for user:
CarlAVII
User level:
Community Specialist
Hi Bridgette,
I understand that you're having trouble getting your password typed in on your iPhone. If you're not able to shut the device down, the next step in such a situation would be to force your iPhone to restart. This can be done by holding the Home and the Sleep/Wake buttons together for at least 10 seconds.
Restart your iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT201559
Cheers!