gs0450

Q: Can't open an i message

I received an i message, but can't open it or even delete. It is also gray highlighted. Can someone help?

Posted on Nov 30, 2015 8:39 AM

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Q: Can't open an i message

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  • by brenden dv,

    brenden dv brenden dv Dec 1, 2015 2:54 PM in response to gs0450
    Community Specialists
    Dec 1, 2015 2:54 PM in response to gs0450

    Hi gs0450,

     

    Thank you for using the Apple Support Communities. I'm sorry to hear you are having this issue with Messages. I'm sure we can help you figure out what is going on, but we may need a bit more information and detail about what you are seeing. How exactly is the message appearing, and what happens (if anything) when you tap or press and hold on the message? Are you able to receive other messages? And, if possible, could you take a screenshot of what you are seeing (obscuring any personal info if necessary, of course)?

     

    Thanks