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Apple TV won't connect to app store

Tried setting up 4th gen apple tv last night. It won't connect to the iTunes and app store. Says it's unable to verify my apple ID. Connects to icloud and game store. Checked ID and password, both are correct.

Apple TV, iOS 9.1

Posted on Nov 30, 2015 10:25 AM

Reply
5 replies

Nov 30, 2015 11:00 AM in response to Buggann

Welcome to the Apple Community.


Try the following steps, check whether things are working after each step where appropriate, before trying the next.

  1. Restart the Apple TV (Settings > System > Restart).
  2. Restart the Apple TV by removing ALL the cables for 30 seconds.
  3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
  4. Reset the Apple TV (Settings > System > Reset > Reset all settings)
  5. Restore the Apple TV (Settings > System > Reset > Restore)

Nov 30, 2015 11:01 AM in response to Buggann

Welcome to the Apple Community.


Try the following steps, check whether things are working after each step where appropriate, before trying the next.

  1. Restart the Apple TV (Settings > System > Restart).
  2. Restart the Apple TV by removing ALL the cables for 30 seconds.
  3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
  4. Reset the Apple TV (Settings > System > Reset > Reset all settings)
  5. Restore the Apple TV (Settings > System > Reset > Restore)

Nov 30, 2015 3:22 PM in response to Tox1415

This is a user support community - we are ALL users like yourself. The suggestions that Winston provided are the normal steps we all take to resolve issues and for 98% it works. Maybe you should take your attitude and your Apple tv4 back to where you purchased it Or contact Apple support who get paid to deal with a**holes...

especially when when you hijack someone else's thread. Maybe start your own thread so people can understand the issues you're dealing with and try and provide alternative suggestions for your specific issues and setup...

Apple TV won't connect to app store

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