iTunes on Windows 10 prompts for EULA on existing library

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iTunes on Windows 10 prompts for EULA on existing library

I am running Windows 10 with the latest version of iTunes. I have an existing library on a 2nd internal hard drive. I have been able to open the library before, but lately it prompts the EULA and then creates a new library on the c:\ drive. Once the library is open, I can close iTunes, press SHIFT and open iTunes, select Choose Library and then select my existing library. It's getting very frustrating to have to do this. Does anyone know why this is happening and how I can prevent it from happening?

iTunes-OTHER, Windows 10

Posted on Nov 30, 2015 1:21 PM

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Answer 1

turingtest2

Level 10

272,707 points

Dec 1, 2015 9:37 AM in response to cpatterson1177

In some cases third party software can interfere with the way iTunes updates its files meaning that either iTunes forgets the previously chosen location, or that the active database is deleted. At various times AVG anti-virus and Sony VIAO Entertainment Platform have been know to interfere with the database. McAfee has been implicated in the corruption of iTunesPrefs.plist that remembers where the library is stored if it is at a different path, and that you're not running iTunes for the very first time. Try excluding your library folder and any Apple folders within \Users\<User>\AppData\ from any real-time AV scanning process.

tt2

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Answer 2

Dec 1, 2015 4:09 PM in response to turingtest2

Thank you. This is a fresh install of Windows 10. It does not have any pre-installed software. I am using Microsoft Defender on Windows 10. I have added all Apple folders to the exclusion list. We'll see what happens.

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