When I "revert to" and attempt to "Browse All Versions", I get the error message "There was a problem connecting to the server. URLs with the type "file:" are not supported." Help! I need that previous version of my document!

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When I "revert to" and attempt to "Browse All Versions", I get the error message "There was a problem connecting to the server. URLs with the type "file:" are not supported." Help! I need that previous version of my document!

I have checked my internet connection, tried from both my iPad and my Mac, and nothing works to revert to my previous version. As a matter of fact, attempting it on my iPad froze it so badly I had to do a hard reset.

MacBook Pro (Retina, 15-inch, Late 2013), OS X El Capitan (10.11.1)

Posted on Nov 30, 2015 6:24 PM

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Answer 1

JBofromFL Author

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Nov 30, 2015 6:27 PM in response to JBofromFL

My title didn't post; my apologies... I am attempting to revert back to a previous version of a Pages document, and I have followed the directions to "Revert To" and "Browse All Versions". However, I continually get an error message saying "There was a problem connecting to the server. URLs with the type "file:" are not supported." As mentioned on my original post, I have checked my internet connection and tried from both my iPad and my Mac without success.

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Answer 2

Nov 30, 2015 6:43 PM in response to JBofromFL

Where is the original document located: 1) boot drive, 2) iCloud, 3) Non-Apple Cloud Service (e.g. Amazon, Dropbox, Google Drive, Microsoft, etc.), 4) OS X Server, 5) Windows Server, 6) Network Attached Storage (NAS)?

The Pages Revert To solution is designed to work on the local drive, or iCloud. If you attempt to save a document a second time on a remotely mounted AppleShare Volume, for instance, you will be warned by Pages that the document is on a volume that does not support permanent version storage. You will not be able to access older versions of this document once you close it. Got that from my Synology DiskStation NAS.

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Answer 3

JBofromFL Author

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Nov 30, 2015 8:25 PM in response to VikingOSX

Thank you for replying! The document is stored in iCloud that I access only through the Mac and the iPad.

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Answer 4

Dec 1, 2015 2:23 AM in response to JBofromFL

What version of Pages on the Mac? What is the filename (in case of invalid characters)?

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Answer 5

JBofromFL Author

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Dec 1, 2015 9:03 PM in response to VikingOSX

Pages 5.6.1, and the file name is

Duct Tape - A Man's Best Friend.pages

I've been working on this document for months now, switching between my Mac and iPad, and everything seemed to be working just fine.

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Answer 6

JBofromFL Author

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Dec 1, 2015 9:07 PM in response to JBofromFL

And to anticipate your next question, I'm running OS 9.1 on the iPad and update everything when prompted.

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Answer 7

Dec 2, 2015 6:09 AM in response to JBofromFL

Have you attempted to open this reluctant document with Pages for iCloud? If it does open, I would try getting it back to your Mac Desktop as a differently named file (to avoid name clash with the original).

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Answer 8

JBofromFL Author

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Dec 2, 2015 8:29 PM in response to VikingOSX

Opening it is not a problem. Reverting to a previous version is. If the document is stored on iCloud, what other way is there to open it except through iCloud?

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