Data stored in cloud takes forever to load

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Level 1

59 points

Data stored in cloud takes forever to load

Photographs that have been uploaded to iCloud can take anything up to ten minutes to download to an iOS device, but that's not the worst of it. Emails that contain nothing but words - no photographs, no attachments of any kind - can take 10 minutes or more to download, and sometimes don't download at all. I've just given up on an email containing nothing but text that was still downloading after nearly half an hour. My wifi connection is otherwise reasonably fast. Is this the normal situation with the cloud, and if it is, can anyone explain to me why I should continue using it? If it's not normal can anyone suggest measures I can take to solve the problem?

iPad Air, iOS 9.1

Posted on Nov 30, 2015 7:02 PM

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Answer 1

Dec 1, 2015 6:56 AM in response to Peter Best1

The problem lies with your wifi connection, I get photos in a second or two and 10's or hundreds of emails in around the same time.

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Answer 2

Peter Best1 Author

Level 1

59 points

Dec 1, 2015 8:49 AM in response to Winston Churchill

Perhaps you're right, but this situation has prevailed in a dozen different locations across a dozen different wifi connections. It was like this in Malaga, in Sevilla, Cordoba, Cadiz, Granada, Paris, Melbourne, Canberra and Sydney. I fear that something else is involved but can't imagine what it might be. What, other than wifi, could be causing the problem?

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Answer 3

Dec 1, 2015 9:22 AM in response to Peter Best1

Are you using public/hotel wifi connections.

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Answer 4

Peter Best1 Author

Level 1

59 points

Dec 1, 2015 1:11 PM in response to Winston Churchill

No. Some places were rented apartments, some friends' houses, one in particular my own house. In every case there has been a decent wifi setup accessible by unique password.

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Answer 5

Dec 2, 2015 4:06 AM in response to Peter Best1

Then I'm not sure, but it's not iCloud per se, it's something to do with your set up.

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Answer 6

Peter Best1 Author

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59 points

Dec 2, 2015 11:39 AM in response to Winston Churchill

Yes, that would seem to be the case, but I can't see what's amiss. Are there esoteric options for setting up iCloud that I can't see? If so, where are they? It seems ridiculous for me to make an appointment at the genius bar to solve a problem that shouldn't exist. Thanks for trying to help.

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Answer 7

Peter Best1 Author

Level 1

59 points

Dec 6, 2015 6:39 PM in response to Winston Churchill

I called Apple support, spoke to a nice bloke who was mystified as to what was causing the problem. Told me he'd consult with the experts in there and call me back. That was 4 days ago. He's never called me back. The problem remains. I'm surprised that someone out there hasn't described something similar or suggested a solution. Surely this problem can't be unique in the world of Apple? If it's as you say, something to do with my set up, can you offer any thoughts as to where in my set up I should be looking?

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Answer 8

Dec 7, 2015 4:37 AM in response to Peter Best1

Are you able to try on another device.

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Answer 9

Peter Best1 Author

Level 1

59 points

Dec 7, 2015 12:15 PM in response to Winston Churchill

The problem was evident on both my iOS devices and was evident whether using wifi or not. I phoned Apple again yesterday and after a couple of hours of trouble-shooting signed out of iCloud on both devices, losing all data on those devices, then initiated a new iCloud connection which so far seems to be working properly. Thanks for your involvement.

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