Mid 2013 Macbook Air crashing on wake after El Capitan install

Question

Mid 2013 Macbook Air crashing on wake after El Capitan install

Ever since I upgraded to El Capitan my MBA has been crashing every time I open the lid from sleeping. It will open and be responsive for a few seconds, then the cursor locks for a few seconds, then it crashes.

El Capitan 10.11.1

Model Name: MacBook Air

Model Identifier: MacBookAir6,2

Processor Name: Intel Core i7

Processor Speed: 1.7 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache (per Core): 256 KB

L3 Cache: 4 MB

Memory: 8 GB

Boot ROM Version: MBA61.0099.B20

SMC Version (system): 2.13f15

MacBook Air (13-inch Mid 2013), OS X El Capitan (10.11.1), null

Posted on Nov 30, 2015 6:28 PM

Reply

Answer 1

Linc Davis

Level 10

209,547 points

Dec 1, 2015 6:23 PM in response to adamfrommccalla

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

Reply

Answer 2

Dec 1, 2015 9:09 PM in response to Linc Davis

Thanks for the help so far: Here is the paste bin http://pastebin.com/spapshuq

Anonymous UUID: REMOVED

Mon Nov 30 20:14:22 2015

*** Panic Report ***

panic(cpu 2 caller 0xffffff80073d6bba): Kernel trap at 0xffffff7f87af0263, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x0000000166a79132, CR4: 0x00000000001627e0

RAX: 0x0000000000000000, RBX: 0xffffff801b5d0000, RCX: 0x0000000000000000, RDX: 0x0000000000000000

RSP: 0xffffff913ce5ba60, RBP: 0xffffff913ce5ba70, RSI: 0x0000000000000107, RDI: 0xffffff801b5d0000

R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000000

R12: 0x0000000000000107, R13: 0xffffff8007892a90, R14: 0x0000000000000107, R15: 0x0000000000000000

RFL: 0x0000000000010246, RIP: 0xffffff7f87af0263, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 0

Backtrace (CPU 2), Frame : Return Address

0xffffff913ce5b6f0 : 0xffffff80072e5307

0xffffff913ce5b770 : 0xffffff80073d6bba

0xffffff913ce5b950 : 0xffffff80073f4313

0xffffff913ce5b970 : 0xffffff7f87af0263

0xffffff913ce5ba70 : 0xffffff80078b59be

0xffffff913ce5bab0 : 0xffffff8007891aef

0xffffff913ce5bb30 : 0xffffff800788e157

0xffffff913ce5bb70 : 0xffffff80078910fc

0xffffff913ce5bbf0 : 0xffffff7f881fcb5d

0xffffff913ce5bc20 : 0xffffff80078af1c1

0xffffff913ce5bc50 : 0xffffff80078af3a5

0xffffff913ce5bc90 : 0xffffff8007848868

0xffffff913ce5bcd0 : 0xffffff80078500d1

0xffffff913ce5bd50 : 0xffffff8007862674

0xffffff913ce5bdd0 : 0xffffff800732f556

0xffffff913ce5be30 : 0xffffff80072e9aa3

0xffffff913ce5be60 : 0xffffff80072cd478

0xffffff913ce5bea0 : 0xffffff80072dcfd5

0xffffff913ce5bf10 : 0xffffff80073c13aa

0xffffff913ce5bfb0 : 0xffffff80073f4b36

Kernel Extensions in backtrace:

com.apple.iokit.IOSCSIArchitectureModelFamily(3.7.7)[69F7C794-75F7-396C-9169-8C F2FDD29037]@0xffffff7f87aea000->0xffffff7f87b14fff

com.apple.iokit.IOUSBMassStorageDriver(1.0)[E52C8824-B604-3741-997E-AE4089B296F 1]@0xffffff7f881f3000->0xffffff7f8821ffff

dependency: com.apple.iokit.IOUSBHostFamily(1.0.1)[CB073B0F-F3E0-37BD-8091-390367BEDAB0]@0x ffffff7f87f0f000

dependency: com.apple.iokit.IOStorageFamily(2.1)[956BA336-5C0A-37E9-B395-538D1BD95AC0]@0xff ffff7f87a4d000

dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(3.7.7)[69F7C794-75F7-396C-9169-8C F2FDD29037]@0xffffff7f87aea000

BSD process name corresponding to current thread: kextunload

Mac OS version:

15B42

Kernel version:

Darwin Kernel Version 15.0.0: Sat Sep 19 15:53:46 PDT 2015; root:xnu-3247.10.11~1/RELEASE_X86_64

Kernel UUID: AB5FC1B4-12E7-311E-8E6F-9023985D8C1D

Kernel slide: 0x0000000007000000

Kernel text base: 0xffffff8007200000

__HIB text base: 0xffffff8007100000

System model name: MacBookAir6,2 (Mac-7DF21CB3ED6977E5)

System uptime in nanoseconds: 3531562777180

last loaded kext at 3521917081164: com.apple.driver.AppleUSBStorageCoexistentDriver 3.7.1 (addr 0xffffff7f8a0a5000, size 24576)

last unloaded kext at 329059871967: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f89eae000, size 61440)

loaded kexts:

com.intel.kext.intelhaxm 1.1.1

com.displaylink.driver.DisplayLinkDriver 2.1

com.apple.driver.AppleUSBStorageCoexistentDriver 3.7.1

com.apple.driver.AppleBluetoothMultitouch 90.3

com.apple.driver.AppleUSBDisplays 378

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.iokit.AppleBCM5701Ethernet 10.1.11

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AppleHDAHardwareConfigDriver 272.50.31

com.apple.iokit.IOBluetoothUSBDFU 4.4.2f1

com.apple.filesystems.exfat 1.4

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.20.21

com.apple.driver.ApplePlatformEnabler 2.5.1d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleHDA 272.50.31

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleIntelHD5000Graphics 10.1.0

com.apple.iokit.IOBluetoothSerialManager 4.4.2f1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleLPC 3.1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.2f1

com.apple.driver.AppleHV 1

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleIntelFramebufferAzul 10.1.0

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleCameraInterface 5.41.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleBacklight 170.8.1

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleUSBCardReader 3.7.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 37

com.apple.driver.AppleTopCaseHIDEventDriver 86

com.apple.iokit.IOAHCIBlockStorage 2.8.0

com.apple.driver.AppleAHCIPort 3.1.5

com.apple.driver.AirPort.Brcm4360 1010.14.1a4

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.iokit.IOUSBMassStorageClass 4.0.0

com.apple.driver.IOBluetoothHIDDriver 4.4.2f1

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.iokit.IOUSBHIDDriverPM 900.4.1

com.apple.driver.AppleUSBAudio 301.52

com.apple.driver.AppleUSBComposite 900.4.1

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IOFireWireFamily 4.5.8

com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2

com.apple.driver.AppleThunderboltDPOutAdapter 4.1.2

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.driver.AppleXsanScheme 3

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 272.50.31

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSurface 108.0.1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.2f1

com.apple.iokit.IOBluetoothFamily 4.4.2f1

com.apple.driver.CoreCaptureResponder 1

com.apple.AppleGraphicsDeviceControl 3.11.33b1

com.apple.iokit.IOAcceleratorFamily2 203.10

com.apple.driver.AppleHDAController 272.50.31

com.apple.iokit.IOHDAFamily 272.50.31

com.apple.iokit.IOAudioFamily 204.1

com.apple.vecLib.kext 1.2.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.driver.AppleMultitouchDriver 304.9

com.apple.driver.AppleHIDTransport 5

com.apple.driver.AppleHIDKeyboard 181

com.apple.driver.AppleHSSPIHIDDriver 41.6

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.iokit.IOAHCIFamily 2.8.0

com.apple.driver.AppleThunderboltDPInAdapter 4.1.2

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 5.0.6

com.apple.iokit.IO80211Family 1101.24

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleHSSPISupport 41.6

com.apple.driver.AppleIntelLpssSpiController 2.0.57

com.apple.driver.AppleIntelLpssGspi 2.0.57

com.apple.driver.AppleIntelLpssDmac 2.0.57

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 415

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

System Profile:

Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.21.94.29.1a4)

Bluetooth: Version 4.4.2f1 16391, 3 services, 27 devices, 1 incoming serial ports

PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@190,0,0

PCI Card: Apple 57761-B0, Ethernet Controller, Thunderbolt@191,0,0

PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@196,0,0

PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@196,0,1

PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@196,0,2

Thunderbolt Bus: MacBook Air, Apple Inc., 23.6

Thunderbolt Device: Thunderbolt Display, Apple Inc., 1, 26.2

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Keyboard Hub

USB Device: Apple Keyboard

USB Device: FaceTime HD Camera (Display)

USB Device: Apple Thunderbolt Display

USB Device: USB 2.0 Hub

USB Device: Fitbit Base Station

USB Device: Display Audio

USB Device: USB 3.0 Bus

USB Device: Card Reader

USB Device: BUP Slim BK

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Portable

Serial ATA Device: APPLE SSD SM0128F, 121.33 GB

Network Service: Wi-Fi, AirPort, en0

Model: MacBookAir6,2, BootROM MBA61.0099.B20, 2 processors, Intel Core i7, 1.7 GHz, 8 GB, SMC 2.13f15

Reply

Answer 3

Linc Davis

Level 10

209,547 points

Dec 1, 2015 9:18 PM in response to adamfrommccalla

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Reply

Answer 4

Dec 15, 2015 5:40 PM in response to adamfrommccalla

FYI, this seems to be resolved with the latest El Capitan patch 10.11.2

Reply