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I can ping my network printer, but cannot print

I've got an iMac running OSX 10.9.5 connected to my home wireless network. I also have my Brother MFC 7820N connected via ethernet cable to the wireless router to serve as a network printer. From the Mac, I can ping the printer successfully, but I cannot send files to print. The files will sit in the iMac's print queue inactive for a long time. eventually, it will look like they are printing, but the Brother is not making a peep. The ping does seem to take incredibly long.


On the iMac, I can quickly get into the printer's config settings via a browser. From inside the config, I have not been able to print a test page (the file never even shows up in the printer queue).


I've also logged into my router to look for connected network devices, but I cannot find the Brother printer there; nor can I ping it from the router.


Here is the log from the ping inside Network Utility:


Ping has started…


PING 169.254.240.218 (169.254.240.218): 56 data bytes

64 bytes from 169.254.240.218: icmp_seq=0 ttl=255 time=18.910 ms

64 bytes from 169.254.240.218: icmp_seq=1 ttl=255 time=13.308 ms

64 bytes from 169.254.240.218: icmp_seq=2 ttl=255 time=6.939 ms

64 bytes from 169.254.240.218: icmp_seq=3 ttl=255 time=18.514 ms

64 bytes from 169.254.240.218: icmp_seq=4 ttl=255 time=16.706 ms

64 bytes from 169.254.240.218: icmp_seq=5 ttl=255 time=15.633 ms

64 bytes from 169.254.240.218: icmp_seq=6 ttl=255 time=9.074 ms

64 bytes from 169.254.240.218: icmp_seq=7 ttl=255 time=8.688 ms

64 bytes from 169.254.240.218: icmp_seq=8 ttl=255 time=181.311 ms

64 bytes from 169.254.240.218: icmp_seq=9 ttl=255 time=5.924 ms


--- 169.254.240.218 ping statistics ---

10 packets transmitted, 10 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 5.924/29.501/181.311/50.806 ms


I am pretty familiar with Macs, but am new to networking, and a complete noob at Terminal. Please type slowly and be gentle. Thanks.

iMac, OS X Mavericks (10.9.5)

Posted on Nov 30, 2015 8:24 PM

Reply
3 replies

Nov 30, 2015 9:41 PM in response to emkeyser

Do you know if the device is compatible with OS X? If so, can the device be seen in Printers & Scanners in System Preferences. If it can be seen then Reset Printing Systemand reinstall the device. If it cannot be seen then add it by it's IP address per the directions in OS X: How to connect to an IP-based printer or AppleTalk printer via IP - Apple Support

Dec 1, 2015 5:10 AM in response to rkaufmann87

It seems compatible so much as any printer is compatible with OSX. Before setting up my network, I had the printer plugged into the computer directly via USB cable. It worked fine with that setup, so I don't think the drivers are corrupted. I should add that when a print job "expires" from the queue, there is no error message, or anything. It's just gone.


I am able to see the printer through the Printers and Scanners section of System Preferences, and have it set up via its IP address. I tried your recommendation to Reset Printing System, but that was not helpful.


The problem almost seems as if the print jobs get hung up on their way to the printer because they are print jobs. I have a D-Link 826L Router.

I can ping my network printer, but cannot print

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