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All replies
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Helpful answers
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Dec 2, 2015 8:41 AM in response to Hardingfmby braden85,Hey there Hardingfm,
I see that you are having some issues with a gifted item from iTunes. Here is an article for you about issues that may occur when attempting to redeem a gift:
If you can't redeem your iTunes Store Gift Card or code - Apple Support
https://support.apple.com/en-us/HT201195
Thanks for being a part of the Apple Support Communities!
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Dec 2, 2015 8:40 PM in response to braden85by Hardingfm,Hi - not the store gift card that I am having a problem with.
Received a email gift song - When I enter REDEEM it goes to the iTunes website, I download top right corner and nothing happens.
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Dec 3, 2015 9:46 PM in response to Hardingfmby braden85,★HelpfulI understand a little more clearly now, Hardingfm. You may want to try to have the sender of the gift resend the iTunes Gift:
Resend iTunes Gifts - Apple Support
https://support.apple.com/en-us/HT201591
Thanks for being a part of the Apple Support Communities!
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Dec 3, 2015 9:47 PM in response to braden85by Hardingfm,Did resend but same outcome.
I click on redeem - takes me to the iTune website and when I click on download nothing happens.
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Dec 11, 2015 2:38 PM in response to braden85by ClaudiafrCo,I, too am having SAME problem - redeem clicking just wants to download iTunes program all over again.
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Dec 18, 2015 1:17 PM in response to Hardingfmby braden85,Hi again Hardingfm,
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/.
