Have received a gift song, when I try to redeem it nothing happens

Hey there Hardingfm,

I see that you are having some issues with a gifted item from iTunes. Here is an article for you about issues that may occur when attempting to redeem a gift:

If you can't redeem your iTunes Store Gift Card or code - Apple Support

https://support.apple.com/en-us/HT201195

Thanks for being a part of the Apple Support Communities!

I understand a little more clearly now, Hardingfm. You may want to try to have the sender of the gift resend the iTunes Gift:

Resend iTunes Gifts - Apple Support

https://support.apple.com/en-us/HT201591

Thanks for being a part of the Apple Support Communities!

I, too am having SAME problem - redeem clicking just wants to download iTunes program all over again.

Hi again Hardingfm,

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/.