i cant contact apple, and y is thess error codes are coming up CAS.error.CASWS-CUST-001 & 4f412135-378d-45ed-9837-9ad8adb616e

There have been issues with "Contact Apple Support" for some folks recently ("cas" in the error message)

We need much more info to tell you might try to overcome this...

Tell us a Story

- with a beginning, a middle and end. We need to understand everything that you know and have experienced.

If this issue is new, tell us what immediately preceded its onset - add software, upgrade or update? New equipment?

Quoted from  Apple's "How to write a good question"

To help other members answer your question, give as many details as you can.

• Include your product (DEVICE) name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
• Provide the version numbers of your operating system and relevant applications, for example "iOS 6.0.3" or "iPhoto 9.1.2".
  
  What BROWSER are you using?
  
• Describe the problem, and include any details about what seems to cause it.
  Tell us exactly what point in the process where you get the error
  
• List any troubleshooting steps you've already tried, or temporary fixes you've discovered.

For a detailed "coaching", please see the User Tip > "Help us to help you on these forums"<https://discussions.apple.com/docs/DOC-5431> OR Writing an effective Apple Support Communities ... | Apple Support Communities

"Keep It Short and Simple" - Take your time... but be thorough - ÇÇÇ