stinger41150
Level 1 (1 points)

Q: In Photos in iCloud when switching to album view, I am getting the message: Photos has stopped responding. I have pressed the option to send the diagnostics to Apple and also tried re-loading to no avail. It has been this way a week or so.

In Photos in iCloud when switching to album view, I am getting the message: Photos has stopped responding. I have pressed the option to send the diagnostics to Apple and also tried re-loading to no avail. It has been this way a week or so.

 

iOS Yosemite. iMac 2015 1TBHD Photos Version 1.2 (340.4.0)

Posted on Dec 1, 2015 5:03 AM

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stinger41150

Q: In Photos in iCloud when switching to album view, I am getting the message: Photos has stopped responding. I have pressed the opti ... more

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  • Helpful answers

  • by LarryHN,

    LarryHN LarryHN Dec 1, 2015 8:13 AM in response to stinger41150
    Level 10 (84,646 points)
    Photos for Mac
    Dec 1, 2015 8:13 AM in response to stinger41150

    Post the first 100 or so lines of the crash report here

     

    LN

  • by stinger41150,

    stinger41150 stinger41150 Dec 1, 2015 2:04 PM in response to LarryHN
    Level 1 (1 points)
    Dec 1, 2015 2:04 PM in response to LarryHN

    Here you go Larry. Thanks. Let me know if you need more.

     

    APPLICATION NAME

    photos

     

     

    TYPE

    client

     

     

    ERROR

    Have the same clientId twice in Photos.BaseAssetsDatastore.

     

     

    ERROR CONTEXT

    *** Context 1: ***

    {"clientId":11652,"existingIndex":263,"duplicateIndex":264}

    *** Context 2: ***

    {"folderId":"B58F38F0-9537-4C53-95B2-9854DE7E5D7F","childAssetsBinaryFeed":"/wAA AAADu0hNokgCrUgtckg3i0gMw0gxukg3CUhMughD0Qg4zEglGggLTAhIHQgGmwgoCkguWghQWAhSIkhH kQhKnwgtiXg1VQgB+AhK1EgSUkg/1UgWoEgWYEhTl0hR2kg/kkgK7Egh8kg5dUgVQgg7IEgTqwgsqIgZ SQgqY0g7eEgITEhOE0hDfUgPJkhFJAgpZngwJXhE/HhWdngg3XgBTHgUMXgdXXhW1nggkngpJXg7i3hR gXhYbng3t3g8IXgSMQgojwgXOwgKGghErwhH6QgN/ggsTnhJIkg3bUg+xEhXTEgZDwgnEEgTNkgisPhA mvggMwhGoEgkgkg6xEhCdEhUrEgyoEgJhkhC4AgR+QgSnwgc/Qg0Gwg0pQgR+ghJ0QhMrkgJIUhBC0g5 HwgTwgg84Eg5IkgonEgNeQhUiAgxhAgvv0gT/ghQiQgYNAhHoQhHi0gNWQgysUQvSE23CDB2SEIoSBmU SAiASBCaSEvPCBpfSDVoCAr3SBMZSCAHSFVcSBJKSBQiSBGbSFYbSBYkSCSbCCJi+CzZSCNbCApHCB/U SAR6CAa/CFcZSDTrSBFpSAe0SFLzSBKRSCdpSElXCErrCFT2SEHPSB9oCEh4SA/nSBWiSDC7CCOzCBjB CDe/CAHOCAmqCAaLCCczCAYBCBhQSA5OSEEfSD0iSD+yCELiCE2uCFWKCDGwCAXSCAvSCFKMCFApCEIi CDcWSEY5SEJ7SFGiSAtwSDnCSEZESFVBSAr1SFMDCBEJCCeLCFCQCFXXCDs0SDdKSCOJCBSMSDpcSBvp SCT+SDnG+Fk0SA2NSEQ6CAjiCAZFSFG9SAK9SAReCCDICEGoSD/6SEeXSA7w+BeSSBQgSBSf+EOKSBl6 SDqjSDK3CCiSCCALCEMdSDJ9CCWDSEf3OAexSBNwSA2bSEluSA5tCBE/SEJiSCRLSAXbSFAqSEVBSA8W CE9bCCoDCFS+CEGS+CxBCChICAj1SC3fSBZMSCg3SDa4SAP+CEAcSEh+SC+oSFHTSD5zSESfSCBMCEIr CD1sSC86CE8hSDE0SC2ESC2EuFcauAIAuAqMuC3qSCFgSCFgCFLMCAb+CFU5CB8yCB52CBmXCCkBCA09 BCAIENsIRfQIIZcIRLsICVsIFPkICWkIGS4ISL1ILOtIQ9BID1IIGHpIHXdITAhIUblINlQIDKBIA8FI KA4ISh8ISh9IUR1IFOQIO3UIO3VIQMBIJP9IJTIIM+sIUj8IUj8IPJFIUP9IAYRIUbdIQ5oINRMINRNI A7lINaEIQSgIMnYIMnZIQftIFWUIFmcIFmdIO8VIKI5IS99IOYJITtVIJ9hIAhJIFThER0hK4khLZEhT mAgHBQgHBUhCLkgyQkgzJ0hVeUgdpUgpWkhSlkg+Zkg+ZghNkQhNkUhEtAhLrghLrkgqwUgJv0g0Ekg0 EkgDLwg1kgghLQg2W0hQdkgSUEhIjwhA4whA40g6uEg6uEgGh0gqfEgmeggkUwgk5Agk5AgiUwgiU0gI f0gIf0hF7EhF7EhXOEhXOEhDpUhDpUgSrkg+EUhFTkgiy0hHMUgsiUgMUEgUJ0gJuEgJuEhAtUhAtUgH DkgHDkgN3EgN3EgVl0gVl0gCR0gCR0gHN0gHN0ggCEgo0rgQPLgQPLgtGrgtGkg5KEgOhESOSDazSBA1 SFc/SCBFSCXpSDdGSAXKSBkrSC7ASC7ASDb4SDb4SEK2SEK2SC79SC79SDd6SDd6SB/+SB/+SBITSBIT SAsVSECFSBu/CCucCCucSBIPSC+MSC8rSAz4SAxfSCU7SDEtSB7RSDJcSDllSArUSBGGSE1RSE1RSArh SArhSCLWSFIkSD4cSD4cSB+kSB+kSEqLSEqLSESPSESP+CNC+CNCCFAeCFAeCCamCCamSB+zSB+zSBLL SBLLSCp1SCp1SBnPSBnPSEhFSEhFCAyUCAyUSBbpSBbpSC+dSC+dCFCtCFCtCBCPCBCPSFMtSFMtCE/K CE/KCEl/CEl/CFX2SBVBSFX+SBN3SAGiSDJSSFg/SEYDCCOLCCE9CCE9CCQ0CBUyCDCLSCTQSCTQCDwp CDwpSCOuSCOuCBE5CBE5SD4BSD4BCCE4CCE4CDEWCDEWSAwLSAwLCC48CC48CAuWCAuWSFglSFgl+D6d +D6dCCQPCCQPSAbfSAbfCBIvCBIvSCZASCZACDycCDycSBy5SBy5CE+ZCE+ZSDdkSDdkCC2SCC2SCB9n CB9nCFO5CFO5CAFACAFASFIJSFIJSBcqSBcqSBKiSBKiSDGCSDGCSEWXSEWXCAHhCAHhCCYACCYAuAEc uAEcCECWCECWSAqASAqASAvESAvECC/GCC/GuEpKuEpKCBcyCBcySAPvSAPvCD5SCD5SCBgyCBgyCD0j CD0jCCzeCCzeCFC/CFC/CCKJCCKJSAyLSAyLSERhSERhSDqBSDqBSAMgSAMgSCcKSCcKSENOSArnSFQD CBMOSFdbSBMfSAdsSChTSAZUSEltSB2nSB2nSClnSClnCCqqCEOSCBkjCA/ACA/ASFMbSFMbSCBZSCBZ CDLHCDLHSDGHSDGHSD3pSCBpSAnxSAn4SAsPSEV0SC+OSC+OSFCDSFCDSCU9SCU9SEokSEokSBCOSBCO SEOuSEOuSB0aSEWGSCcpSBTVSDLVSAyPSBdwSETqSBhtCE8uCE8uCDi+CDi+CBIhCBIhCDj0CDnWCDdT CDdTuBHnuBHnuFTOuFTOSBQDSFRQSFSfSAUuSDy0uCrWSEeQSAJaSAj0SFaXCFjtCApPSB2pSCVfCCB0 CDbCCFV0SC7zCCVzSDqbSAlPSEUASFL2SEywCDOuSAz1CExNCEvnCFAMCFcBSEz1SFjJSDwbSDIQCCqG SCP2SDUXSC2xSFSxSEIHSFjhSENUSCeaSEU1SB+nSDczSFYGCDsxCAO2CBxRCCVtCAblCFFJSBUlSAzv SFP9SBxZSALUSEYbSBUmSFPvSBZ4CC9QSFN9SA7GSD4TSA3NCAKnSBeuSAQASB5ASBCZSCYNSCEJSB+/ SEqRSCUOSDEHCDyECCwsSB0juEf/SBgcSAubSEMESChiSAwjCAPjuDYXSEOPSEk8SC4LSEDgSDocSFiZ SCJyCBNiuAPKuBLESA2PSCBnSB1oSDIDSE+ASB2ISA8oSCaQCD7tSDjYSAkeSBBeSEycSDC4SBrAuBBD uFjiCEFESEzq+DwWSDRDSEseSAwPCDGjCDjPSAIzuEJlSErwCAtxSBsvuBUVSEDfSA+RSEaBSCoCSAVh SAphSBIfCD3WSA1xSBe2SC2ASCVCCDePSAifSAKFSE9NCC9yCCojCCujSBGICFfISBsLSBMKSCe8SD4e SDD+SEb4SCZqCAyoSC72SB3KSA9JCCRYSFUKSEuvCAMnCDq9CDTnBFtINGQIAwMINUxIL5IINGUIJysI Nyn4G+gIKZpIGbBIIfZISOcIMHhINqEIEm5ITtwIWL1IVkNIAmxIB5NINPxIP2pIQBdIKj8IGf8IQrAI NelIG6RIELNIA8tIRRBIT5pIFI9INj5IWKBIHLUIAkEIVEJIVNxIINIIGLhINCC4G2wIG6cIVooICE4I VTxIILYIGPFIGilICTpIG28IVC9IB6FIC0ZIBE9IHNlIRrgISDVIEE0ID9IIBgdIDkIIA+EISDEINSII LpIIN5EIN4cIHRgIRAoIF6tIIWJIUJcIJGEIHKhIE+ZIMCRITD5IM7QIPaMINYsIVzUIFJYIBeoIVOUI CxwIDnNIG2oIUyBITwBIWNZIBN4IKPW4NaS4C6hIB8hIQjVISfcIKQIIAwc="}

  • by jackjack2482,

    jackjack2482 jackjack2482 Dec 31, 2015 7:52 AM in response to stinger41150
    Level 1 (0 points)
    Dec 31, 2015 7:52 AM in response to stinger41150

    I have the same issue is there a fix?

  • by coasterguy,

    coasterguy coasterguy Jan 1, 2016 10:06 AM in response to stinger41150
    Level 1 (4 points)
    Mac OS X
    Jan 1, 2016 10:06 AM in response to stinger41150

    Same problem for me. With nearly 30K photos and videos, album view is the only way I can find something I need quickly. This is making me crazy.

  • by Old Toad,

    Old Toad Old Toad Jan 1, 2016 10:10 AM in response to stinger41150
    Level 10 (141,105 points)
    Mac OS X
    Jan 1, 2016 10:10 AM in response to stinger41150

    Repair the library according to the instructions in this Apple document: Repair Your Library.

    Note: If you use iCloud Photo Library with Photos, this action will cause Photos to upload all your pictures again (from Fix missing or incorrect thumbnails in Photos - Apple Support).

    OTNY.png

  • by coasterguy,

    coasterguy coasterguy Jan 1, 2016 10:52 AM in response to Old Toad
    Level 1 (4 points)
    Mac OS X
    Jan 1, 2016 10:52 AM in response to Old Toad

    Repaired the library on my iMac and my MBAir. Still having the problem.

     

    The photos app loads albums just fine, it's the iCloud.com photos that refuse to do albums. Memories view seems to be OK, but when I click Albums view, it pops up the "stopped responding" error after a few seconds. Here are the details of the error:

     

    APPLICATION NAME

    photos

     

     

    TYPE

    exception

     

     

    ERROR

    Have the same clientId twice in Photos.BaseAssetsDatastore.

     

     

    (I tried to copy/paste the rest of it, but it tells me that my reply has "invalid characters")