5s battery drain due to low signal

Question

5s battery drain due to low signal

My battery was 100% charged when I went to bed and dead this morning as in 0 zero! 60% of battery usage was low signal. I have a connection issue with this phone to ATT network. My other 4 iPhones work fine so it is not the location. I use wifi mainly My phone drains at work also. I have been told that I can turn the phone in for a replacement but I only have 10 days left on warranty. Is that the only solution? Is there any other way to fix this problem?

iPhone 5s, iOS 9.1

Posted on Dec 1, 2015 4:39 AM

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Answer 1

Best reply

Ingo2711

Level 9

70,515 points

Dec 4, 2015 3:53 AM in response to frustrated in little rock

As long as it is still covered by the warranty, let Apple or an Apple Authorized Service Provider check the phone.

Find an Apple Authorized Service Provider

iPhone - Contact Support - Apple Support

To make sure that this is not software related, set it back to factory settings, without using any backup data afterwards. Set up the rest of the personal settings manually and test the phone.

If the phone works as normal, restore from the latest backup. If the problem comes back, the backup data contained corrupt data, causing your issues.

If it still does not work, this is a hardware issue and the phone has to be serviced by Apple or an Authorized Apple Service Provider:

Use iTunes to restore your iOS device to factory settings - Apple Support

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Answer 2

Dec 4, 2015 3:53 AM in response to Ingo2711

I am sending the phone in for a replacement since it has a few days left on the warranty. Apple is sending me a new replacement phone.

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Answer 3

Ingo2711

Level 9

70,515 points

Dec 4, 2015 6:04 AM in response to frustrated in little rock

Good decision 😉

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