Hello, my MacBook Pro just crashed and for some reason using command r does not open OS X Utilities with reboot. When I do this the progress bar goes about half way then the screen goes white/gray but nothing else. I am running Yosemite by the way.
MacBook Pro with Retina display, OS X Yosemite (10.10)
Have you tried booting holding the OPTION + COMMAND + R keys? If successful, you will be connected to the Apple servers. Then you can try Disk Utility>First Aid from the 4 option menu. You will need a solid Internet connection.
Ciao.
Have you tried booting holding the OPTION + COMMAND + R keys? If successful, you will be connected to the Apple servers. Then you can try Disk Utility>First Aid from the 4 option menu. You will need a solid Internet connection.
Ciao.
Thank you OGELTHORPE, this worked. Weird though it did not work the first time but it did the second.
There is a difference between COMMAND + R and OPTION + COMMAND + R. That may account for it. 🙂
Ciao.
Hello, it seems that you know a lot , so may you please help me ? I was updating a program on my Mac pro OS the Capitan then after it done updating and after using the program the lap shut down saying there was a problem so it needed to shut down. but till no I am trying to reboot but it doesn't login to my account it always have the loading page but never goes to my desktop . Do u recommend anything to do I have tried Command+ R , pressing Shift , Alt and reinstalling but nothing work.. Need Help, Please ?
Exactly what model/year MBP do you have? Do you have El Capitan installed or a different OSX?
Ciao.
It is 13 Inch without retina display, I don't know the year . And yes I have El Capitan Installed. I tried The Option+Command+R but it stops in the middle . from where should I know the year?
On the back of the MBP is the serial number. Enter it here and post back the model/year information:
https://checkcoverage.apple.com/
Ciao.
MacBook Pro (13-inch, Mid 2012)
Try these basics, reset the SMC and the NVRAM:
https://support.apple.com/en-us/HT201295
https://support.apple.com/en-us/HT204063
Then try a safe boot:
https://support.apple.com/en-us/HT201262
Any success?
Ciao.
I tried the NVRAM but didn't work ,,, and I tried The SMC now didn't work either.. :/ do u think that I need to eras my data through Utility desk ?
I seem to have jumped the gun so to speak. So ... First, I guess I didn't explain well enough (it didn't seem like it mattered so I just dropped it) but just in case it does matter, when I said it was weird that it didn't work the first time there was more to it. I was speaking of it not working the first try with the Command + Shift + R which by the way happened again the next time (further detail provided). Now to update as to why I must have jumped the gun; I didn't go through the Disk Utility, I perhaps erroneously didn't follow your directions directly. I instead just did a system restore through a time machine back-up. To jump ahead for a sec, I said perhaps erroneously because I ran into the same problem again before I finished downloading all the updates since my last back-up. Getting back to it, when it happened again, I tried to use the Disk Utility option but it came up with no errors. So where I am now is awaiting the system to restore from back-up once again. For a noticed possible cause effect, I was at both times running a couple programs (not the same both times) but the one constant was during both crashes I was streaming from CTV online. I am unsure whether this is an actual cause but more info means better diagnosis right. Do you have any idea what could be causing this to happen repeatedly?
MacBook Pro crashed can't get to system restore.
