Macbook Pro Retina keyboard and trackpad don't work

Question

Macbook Pro Retina keyboard and trackpad don't work

I've had my Macbook Pro for 3 months with everything being fine....until this morning, after booting up, the keyboard and trackpad don't work. External USB keyboard/mouse items do work.

I've checked around and other people seemed to have had the same issue, but all the reset methods mentioned (SMC, NVRAM) don't work. I've spoken to Apple who say that they will need to take a look at it and maybe repair it. But since I use this for my work I can't be without it for 3-5 days, as I won't get paid!

Has anyone fixed this issue themselves? Did the resets work or was it a hardware issue?

MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.1)

Posted on Dec 1, 2015 8:13 AM

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Answer 1

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my ginger

Level 5

4,904 points

Dec 1, 2015 9:24 AM in response to tomjwilliamson

You can go to universal access and make sure setting are good,such as sticky key is off in keyboard and mouse key is off in mouse and trackpad. Or use Command R to restore the operating system. Should make sure all your fills are backed up Doing a restore only effects the operating system, but backup is still a good idea. And it this does not solve the problem, you will still need to make an appointment at the genius bar and take it in.

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Answer 2

Dec 1, 2015 10:21 AM in response to my ginger

I've checked the settings mentioned which all seem fine. I'll try the OS restore but not sure it will fix anything.

Feels like a hardware issue, just amazed that this happens on a new Macbook.

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