iTunes simply wont work

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Level 1

8 points

iTunes simply wont work

iTunes simply refuses to work on my PC anymore, it used to work on it but just stopped one day. When I launch iTunes it renders half the window and just instantly stops responding. Ive tried:

- uninstalling & reinstalling

- restarting

- running as administrator

- software update

Now whenever I run the iTunes installer it just says "Repair" or "Uninstall" both options just never end. Ill select Repair and the loading bar will never finish. Not sure whats going on but Id like a fix asap.

I will happily provide any logs or any other information you might need.

OS - Windows 10

Thanks, Kez.

Posted on Dec 1, 2015 9:09 AM

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Answer 1

turingtest2

Level 10

272,905 points

Dec 1, 2015 9:14 AM in response to Kez323

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.

tt2

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