new phone and laptop

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Level 1

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new phone and laptop

I need help guys!! I got a new laptop and also a new phone. I had iTunes on my old laptop which I used to put music on my old phone. I used my icloud backup to set up my new phone and also downloaded iTunes on to my new laptop. But now I have an issue, my iTunes freezes every time I plug mu phone into my laptop and doesn't let me send my music over, it comes up with a message saying my phone cant be identified properly ? what can I do as I need music on my phone to survive but I don't really want to lose all my photos and contacts that are on it from my icloud?

Posted on Dec 1, 2015 11:47 AM

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Answer 1

turingtest2

Level 10

272,761 points

Dec 1, 2015 11:56 AM in response to emimegaan

Try the following:

Open Control Panel > Device Manager
Plug in your device
Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver
Right-click and select Update Driver Software...
Click Browse my computer for driver software
Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
Click Let me pick from a list of device drivers on my computer
Click Apple Mobile Device USB Driver
Click Next, then Close and exit Device Manager

See also Recover your iTunes library from your iPod or iOS device.

tt2

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Answer 2

emimegaan Author

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Dec 1, 2015 12:38 PM in response to turingtest2

I probably sound stupid but what is the control panel what does it look like how do I get it up?

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Answer 3

turingtest2

Level 10

272,761 points

Dec 1, 2015 12:52 PM in response to emimegaan

Which version of Windows? Methods vary. Open an Explorer window (Windows Logo Key + E) and type Control Panel into the address bar should work.

tt2

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Answer 4

emimegaan Author

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Dec 1, 2015 12:59 PM in response to turingtest2

😢

It is windows 8, it doesn't come up with anything about device manage? or am I just stupid?

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Answer 5

turingtest2

Level 10

272,761 points

Dec 1, 2015 1:07 PM in response to emimegaan

No, Microsoft were for messing about with a familiar interface. I don't have a copy of Windows 8 to hand but this should get you to the right place. http://windows.microsoft.com/en-gb/windows-8/where-is-device-manager

tt2

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