CarPlay Will Not Connect or Stay Connected

GregoryGearGuy wrote:

I’m having an issue with Apple Music and CarPlay in my 2016 Honda Civic. Over a period of several months. I have been troubleshooting this issue in respect to different apple devices, cables, car settings, and the potential of other factors causing the issue. I have been able to identify the steps needed to reproduce the issue. The issue is not limited to a specific Apple device, and affects other car infotainment systems with CarPlay.

The issue is this, I can connect my iPhone to my vehicle and the CarPlay interface will come up fine. After approximately 2 min the screen will say device not connected. Sometimes it will continue to play music but the only way to get CarPlay to come back up and work properly is to unplug the phone and plug it back in.

My research and troubleshooting has led me to discover that the issue is in some way related to having a large music library and having iCloud music library turned on. It is as if the cars system is trying to build an index of all the song titles in the library and around the two min mark it hits some sort of limit and crashes the entire system. I have tried to resolve this issue through several means with no success other than simply turning off the iCloud music library. I would really like to be able to have access to my music library and use CarPlay but am unable to do so until this issue is resolved.

As I have been able to reproduce the issue with other vehicles and CarPlay systems I’m not sure if the issue is more of an Apple issue or a car system issue. I am inclined to believe that Apple could resolve the issue as there was a previous version of iOS where my vehicle did not have this problem.

However the problem seems to be related to a memory issue in the car infotainment system itself. It could easily be resolved with a setting where you could turn off indexing of the music library. I had a similar issue in an older Ford vehicle and this was the solution. I tried to do this by turning off the song by voice setting thinking that setting is what causes the system to try and index my music library, but that didn't resolve the problem.

+1

I have the same car, same issues, conducted the same troubleshooting, and have come to the same conclusion that a large Apple Music library is at the center of the problem. Frustrating to say the least. With each new iOS version, I am hopeful it will get addressed - even though I truly believe the fix will ultimately have to come from Honda.

For the last week, I have had "iCloud Music Library" disabled and been experimenting whether the likes of Spotify and/or Amazon Music could fill my music void. I am quickly finding that Spotify, in particular, comes somewhat close but isn't without its share of usability and overall organizational issues. But it doesn't "crash" CarPlay so it has been refreshing for the past week to use and enjoy CarPlay without thinking it is going to flake out on me.

My CarPlay worked perfect. Then it started disconnecting midway through a song or my calls would disconnect. It dawned on me that the problem started after I added VPN to my phone. Turned the VPN off; problem seems to be solved.

I was able to get CarPlay to connect consistently with my iPhone 6+ running 10.3.1 and my 2017 Honda CR-V Touring by deleting both profiles from the CarPlay section on iOS and then re-adding the phone via USB *only*. Here's what I did:

* in General --> Settings --> CarPlay, I deleted both profiles (there was one for wired USB and one for wireless

* in Honda --> Smartphone --> Apple (CarPlay), I deleted the entry for my phone

* turned car off completely and then started again

* wait for Honda system to turn on fully (i.e. wait until home screen appears)

* connect iPhone via Apple USB-Lightning cable

* in Honda --> Smartphone --> Apple (CarPlay), I re-added my phone

* in General --> Settings --> CarPlay, confirm only one profile with option 'Allow CarPlay while locked'

The key was to only have that one profile in iOS CarPlay with that option (which indicates it's the profile for wired USB.) If you see another profile with the option to use CarPlay when phone is near car, that's the option for wireless (I deleted this profile... not clear that my car supports wireless CarPlay.)

Another indicator: if phone is unlocked, the menubar will turn blue if using wired USB connection for CarPlay, purple if using wireless CarPlay (or what it thinks is wireless CarPlay.)

Hope this can help some.

I have a 2017 Honda Accord and I am assuming that the hardware and software are pretty much the same. I have had my vehicle for 3 weeks and have not been able to connect to Apple CarPlay a single time. Seriously, not one time! The salesman was able to demonstrate when I picked the car up, but that was it.

I tried multiple cables both Apple and Non-Apple made with no success. It wasn't until I tried using a different port in my car that solved the issue, for me at least. I unplugged the cable from underneath the radio and then unplugged my iPod from the center console, plugged my phone into that port and got the exact same results, "No Device Connected" but when I plugged the phone back into the port under the radio, Apple CarPlay popped up. And has consistently popped up each and every time! So it seems that the Honda radio software gets confused when you have a device already plugged into one port. I tried this a few times. I can plug the phone into port 1 (under the radio) and plug the iPod into port 2 (in center console) and start the engine and CarPlay does not load. Unplugging port 2 and CarPlay will load. Plugging the iPod back into port 2 while CarPlay is connected and everything works fine. So it appears that only when you start the vehicle with something connected to port 2, CarPlay will not connect.

Hope this helps

As has been the experience for others, my iPhone 7 connected instantly with CarPlay, but repeated attempts to connect my wife's iPhone 6s have failed. There is no VPN installed, the choice of port (only one device connected) and cable (Apple or the one supplied with our 2017 Audi Q7) make no difference, nor does restarting the car or rebooting the phone. The software is up to date. I did connect the car's media interface to the phone via Bluetooth, but that is a bit cumbersome and apparently needs to be done at each use. Any help with this frustrating situation would be appreciated.

I recently took my 2016 Honda Civic Touring in and had the latest update applied to the infotainment system. They said service bulletin 17-048 replaced 16-022 with a newer update. I believe this update was released in July 2017 They ran an update and now my software version is 1.F190.25. It’s been 2 weeks now and I’ve no longer had any of the issue I was having with my backup camera, carplay, etc. My experience is that honda will not update your system unless you express very specific issues noted in the TSB. This TSB notes that it is mainly to address issues with the system beeping constantly and returning to the home screen and other screen issues. However, It clearly fixes a number of other issues.

I don't use Apple Music, so it must be something else!

I had to turn my VPN OFF. That seemed to solve the problem.

I'm gonna have to try this. just bought a 2017 civic yesterday and was so excited to have CarPlay and it's crashed the computer system entirely like 4 times already

VPN was my problem. Had no issues until I added a VPN to my iPhone. Removed it from my iPhone and CarPlay works perfect again.

I just did an audio system reboot on my 2017 Honda Civic and it fixed my issues. Just hold down the audio button until the reboot screen appears. Also make sure nothing's plugged into the USB port.

I reset the whole system and it worked perfect for a few hours then back to the usual issues. Half the time those touch screen buttons aren't even responsive

Ok thanks.. it worked... it also fixed the Honda link connection to the internet. Hope it will last.

Thanks again

I nEver used the other port. I thought that was just for charging. CarPlay has always connected for me. It's just glitchy as **** and disconnects or crashes the computer

I’m having the exact same problem with my Peugeot 2008 and have tried evereything, so frustrating