Getting this message "The iPhone “iPhone” cannot be used because it requires a newer version of iTunes. Go to www.itunes.com to download the latest version of iTunes." but both my iPhone 6s Plus and computer have the laters version of iTunes

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Level 1

0 points

Getting this message "The iPhone “iPhone” cannot be used because it requires a newer version of iTunes. Go to www.itunes.com to download the latest version of iTunes." but both my iPhone 6s Plus and computer have the laters version of iTunes

Trying to sync my new iPhone 6s Plus to my computer to transfer the data from my old phone to my new phone but when I connect my new phone to the computer I get this message "The iPhone “iPhone” cannot be used because it requires a newer version of iTunes. Go to www.itunes.com to download the latest version of iTunes." Both my iPhone 6s Plus and computer are update with the laters versions of iTunes. I've followed the instructions on the apple Support site and I still get the same message.

Please help.

Posted on Dec 1, 2015 6:50 PM

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Answer 1

ismc20

Level 1

70 points

Dec 1, 2015 7:02 PM in response to Kolohe22

https://support.apple.com/en-us/HT204275

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Answer 2

ckuan

Level 10

120,686 points

Dec 3, 2015 5:38 AM in response to Kolohe22

Your iPhone do not need iTunes.

Your computer needs iTunes 12.3.1 to sync the new iPhone 6s & 6s Plus.

If you can't update iTunes, tell us which computer and version you are using.

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Answer 3

Kolohe22 Author

Level 1

0 points

Dec 3, 2015 5:41 AM in response to ckuan

Yes, I needed to updating my iOS then update iTunes to the 12.3. But I'm still having an issue syncing to I made an appointment for the Genius Bar. Thanks fir your help.

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