Help!!

Question

Level 1

9 points

Help!!

So I have had my Macbook Pro since the summer of 2014. I have never had any problems with it, and I purchased it refurbished. Today, I tried to go onto it to work on finals and it gave me the color circle of death like something was just taking time to load. After it went on for a couple minutes, it shut off like it was dead. I waited until later to plug it in and when I went to turn it on, it loaded half way then shut off. I did have an exclamation point in the battery bar on the desktop, but when I read about it, it said it would do no harm to my laptop. Not to mention, that alert has been on my laptop since I purchased it. Now everytime I try to go on it, it loads half way and just shuts off. Does anyone have any idea what is happening? Possibly know what I can do to fix it? Any chance I can fix it without wiping EVERYTHING off of my computer?

MacBook Pro, iOS 8.4.1

Posted on Dec 1, 2015 4:36 PM

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Answer 1

Dec 1, 2015 5:51 PM in response to amlewk18

If I had to guess I would say your HD/SSD is failing.

Is this when it is plugged in or battery only. This could be you are out of battery power?

>(option key) System Info>Hardware>Battery/Power

It seems if the battery warning was on since original purchase you should have returned the unit.

You are still under warranty or not you can get a free 'Apple Service Diagnostics' test

Genius reservation http://www.apple.com/retail/geniusbar/

on-line https://getsupport.apple.com/GetproductgroupList.action

check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do

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Answer 2

Dec 1, 2015 5:51 PM in response to amlewk18

The progress bar starting at the left and proceeding about halfway across comes up when your Boot Drive is too damaged to be Mounted. The progress shown is the progress running the equivalent of Disk Utility (Repair disk).

If the disk will mount after repair, boot-up proceeds (but may encounter further problems later).

If the drive is too damaged to mount, your Mac can do nothing productive, so it shuts down.

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Answer 3

amlewk18 Author

Level 1

9 points

Dec 1, 2015 5:57 PM in response to leroydouglas

Unfortunately, I did not order it from Apple. I went through Best Buy. I trust the Apple company to handle my computer over Geek Squad at Best Buy. I was told that if I had someone other than an Apple employee take apart my laptop, I wouldn't actually get it properly fixed. I just wanted to clarify so I can prepare for anything in the future. Thank you!

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Answer 4

my ginger

Level 5

4,904 points

Dec 2, 2015 12:11 PM in response to amlewk18

As far as the exclamation mark in the battery icon. You should not have settled for that. That is ether a defective battery or charge system. If you still have warranty,you should take it to an apple store to be looked at. There are thing you can try however. You can boot to recovery and use the disk utilities to verify or repair the drive or permissions. If you get unrepairable errors or it will not let you, then you will still have to take it in. Recovery is Command R at startup. You could try pram reset, Command/Option/P/R and power button held down for the chimes. Or SMC reset and also safe boot. https://support.apple.com/en-us/HT201295 http://https://support.apple.com/en-us/HT201262 This may or may not fix the problem, but it will not hurt anything.

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