Think I called a scam company - am I at risk?

> At that point she got suspicious and got off the phone.

So she did not allow them to access her laptop. That's great.

> Is there any possibility that her iPad (or home network) is really at risk and that's why she's getting that pop-up?

No. She's dodged a scam attempt. Don't even question the legitimacy of the pop-up warning. IT IS A SCAM!!! Period.

> Is she at risk at all of being hacked or having information compromised by giving them her iPad serial number. That was the only info she provided them.

No.

> If she is at any sort of risk, what action should she take to protect herself?

While browsing the internet... if there is a scary warning, NEVER call the number. Contact Apple directly or ask someone who understands technology. Check your mom's iPad Settings - Safari - Clear history and website data. That'll clear up the script from Safari cache.

Read Phony "tech support" / "ransomware" popups and web pages. The only risk would have been to act upon anything it said. Calling the phone number but hanging up stopped short of doing anything harmful.

what action should she take to protect herself?

Never divulge private information to random strangers just because they ask for it.

My mom had the samething happen. Expect for she gave the guy her Ipad serial number and had him remote in to the family PC.

How concerned should we be? What are the steps to fix this and prevent any damage?

Kaili N wrote:

My mom had the samething happen. Expect for she gave the guy her Ipad serial number and had him remote in to the family PC.

How concerned should we be? What are the steps to fix this and prevent any damage?

That depends. Did she give them her personal info such as date of birth or credit card number? I don't know what bad guys can do with an iPad serial number. The PC is a different story. It would be wise to assume the computer is no longer trustworthy. If I were you, I would format that PC and reinstall the operating system.