HT201441: Turn off Find My iPhone Activation Lock

Learn about Turn off Find My iPhone Activation Lock
marcomman
Level 1 (4 points)
Mac OS X

Q: iPhone has old Apple ID and we do not know the password

My friend is a 94 year old  and has a MacBook Pro, iPhone and iMac.  Here current Apple ID and password are being used on her App store, iMac and MacBook Pro. All there is fine.

 

Problem is the iPhone has an old Apple ID that is email@aol.com She does not have the password.  I have tried everything short of a complete wipe/reset.

 

Any other solutions?  (She cannot receive any aol email from the old one for the same reason, forgot the password.

Posted on Dec 1, 2015 10:54 PM

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marcomman

Q: iPhone has old Apple ID and we do not know the password

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  • Helpful answers

  • by ManSinha,Helpful

    ManSinha ManSinha Dec 2, 2015 12:39 AM in response to marcomman
    Level 6 (10,262 points)
    iPhone
    Dec 2, 2015 12:39 AM in response to marcomman

    You may be able to edit the Apple ID here

     

    Resetting the iPhone won't work - it will still be hung up on the activation lock - that is what the Apple ID was designed for - in other words turning off Find iPhone requires one to know their Apple ID and be able to provide the password

     

    If the above does not work and you have the proof of purchase - you may be able to bring it to an Apple store for them to reset the phone.

     

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