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User profile for user: werty773
werty773 Author
User level: Level 1
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werty773

Good afternoon

my name - Alexander the country of Ukraine

Help

I bought in Iphone 5 in Ukarain (there is a cash-memo about purchase),

at registration asks

HCA health care automatically regulates iPhone

and further

Please, enter yuor credentials to confirm authenticity of your device

User

Password

how to cancel this phone as in the basis, it isn't shown as loss, or it is stolen



here photo of iPhone of data and problem

phone isn't registered in a database as it is lost or stolen

and according to our lawful telephone purchase, lawful, because on sale and check of IMEI

there are no restrictions

iPhone 5c, iOS 9.1

Posted on Dec 1, 2015 11:47 PM

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User profile for user: Ethmoid
Ethmoid
User level: Level 6
11,482 points

Posted on Dec 2, 2015 12:48 AM

You are posting on a user to user technical support forum, a fact that you were made fully aware of in the terms and conditions when you signed up to this forum.


You are NOT addressing Apple here and Apple will not help you with this problem either.


In fact nobody here can help you - you have come up against the Activation Lock on the phone that you purchased and the only person that can and should have removed the activation lock from the phone before sale is the person that sold you the phone.


It does not matter what documents you have and whether or not the phone is stolen or not - you need to go back to the person who sold you the phone and get them to remove their Apple id from the phone.


If you do not do this, then you will never be able to use this phone and you have been scammed.

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User profile for user: Ethmoid
Ethmoid
User level: Level 6
11,482 points

Dec 2, 2015 12:48 AM in response to werty773

You are posting on a user to user technical support forum, a fact that you were made fully aware of in the terms and conditions when you signed up to this forum.


You are NOT addressing Apple here and Apple will not help you with this problem either.


In fact nobody here can help you - you have come up against the Activation Lock on the phone that you purchased and the only person that can and should have removed the activation lock from the phone before sale is the person that sold you the phone.


It does not matter what documents you have and whether or not the phone is stolen or not - you need to go back to the person who sold you the phone and get them to remove their Apple id from the phone.


If you do not do this, then you will never be able to use this phone and you have been scammed.

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User profile for user: werty773
werty773 Author
User level: Level 1
0 points

Dec 2, 2015 1:15 AM in response to Ethmoid

You don't quite understand the problem



the phone does not prompt an Apple ID

phone linked to the clinic

Product description: iPhone 5C 16GB White

Telephone technical support: Applecare Protection Plan

Telephone support expiration date: November 07, 2016

Warranty(repairs and service coverage): Applecare Protection Plan

Warranty expiration date: November 07, 2016

Estimated purchase date: October 7, 2014

"Find my iPhone" status: OFF

Last activated SIM country: Ukraine

Last activated carrier: life:) - Ukraine



who can I turn to ?

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werty773

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