Apple Configurator 2 - iPads Resetting themselves randomly

Same problem here with iPhones.

Started rolling out changes to a big batch of iPhones and many started coming back with the Get Started screen.

I first thought it was iPhone 4S issue. Then did their setup differently, still same thing.

Started looking into our Airwatch mdm server settings, haven't found anything that could be affecting it.

One common thing - iPhones reset themselves after pin code has been entered incorrectly. And this started appearing on newer phones too.

Today I finally go to the issue. Apparently it's the restrictions profile that we apply. Skipping the restrictions blueprint - iPhones work fine.

Gonna dig deeper into this later this week and see what restrictions cause this...

I just build a brand new restrictions profile, almost exactly same as the previous one (some features were enabled back as they were needed).

Tested on a few iPhones and it seems to have fixed the problem. Will have to see if users come back in the next few weeks.

Were you able to figure anything about with this issue?

Anything new here? I have experienced a few supervised iPhone 6 and iPad Air that wipe themselves in the field. It has so far only been recently-deployed devices.

Hi,

I was wondering if any one has found a solution? I am experiencing the same problem 😟 What sort of restriction setting do i need on or off to over come this issue?

Advise will be appreciated..

many thanks in advance

I have the same problem with iPads (iPad 2 32GB Cellular, iPad 2 16GB Cellular, iPad Air 32GB Cellular) resetting themselves randomly.

Any suggestions on how to solve this issue would be great.

I am using Apple Configurator 2.1.

Hi,

Found a solution for my case - I had a passcode set for each device which was erasing the whole ipad after few failed attempts of passcode entry... If you go and check the passcode settings on the ipad and make sure the erase options are off... I had to turn off erase option by updating my profile on apple config:

Apple configurator - Under restriction enable "user can set passcode"

Apple configurator- Under the passcode area "DO NOT USE ANY OF THE OPTION"

Once you update the profile, save the unlock token to clear the passcode (which could be used in the future to clear passcodes) using Apple configurator and manually set the passcode.

Hope this helps!

We've been having the same issue but using AC 1.7.2.

I was going to update to AC 2 hoping that may be the fix but not sure after reading your post.

In our case, we have iPad's still using iOS 7. I started updating in the later stages of iOS 8 but then started getting iPads back that had wiped themselves and back at the "Get Started" stage.

I've been trying different app combinations thinking it might be a bad app but no luck.

Also, it only seems to happen to the iPad's using a newer iOS with our profile containing our Exchange ActiveSync payload. The older iOS with the same profile have had no problems.

Are you using an Exchange ActiveSync payload in your profile?

Hi,

I'm not using Exchange ActiveSync. Are you using a passcode? Have you looked at the passcode settings on the ipad under genereal>passcode to see if the erase ipad option is set ??

Thanks

Hi

We do use passcodes and I did check the settings. We are still using Apple Configurator 1.7.2 so I don't have the same settings as AC2. I've been reluctant to update to AC2 after reading of all the issues with the upgrade and still having the same issue with the devices resetting.

The "user can set passcode" and "DO NOT USE ANY OF THE OPTION" must be options in AC2. The only option I have in the passcode area pertaining to erasing the iPad is "Maximum number of failed attempts"-(number of passcode entry attempts allowed before all data on device is erased), which I have set to "--" and assume would be unlimited as the only other options are 2 to 10.

I mentioned the Exchange ActiveSync only because we have 2 profiles. Some devices have a profile with an Exchange ActiveSync payload and other devices have a profile without it. There is only one profile loaded per device and the only difference between the profiles is theExchange ActiveSync payload. The devices with the Exchange ActiveSync payload and the newer iOS are the ones resetting.

It's a head scratcher.

Thanks

Hi,

I have set the maximum number of failed attempts to "--" and I also assumed would be unlimited but that is not the case.... It just erases the ipad..

An update.

I've deleted the passcode policy payload I had configured for the devices and just set up the passcode on the device.

We've had about 6 devices in the field now for about 3 weeks with no issue (hope I haven't jinxed it).

Same issue here. We got a lot of iPhones (4S and 5S) and the road for our techs. They randomly reset on the job... Not cool at all.

I will remove the passcode policy payload (thank you @maddgeo) to see if it is the fix. I will keep you informed if it doesn't work. No news->Good news.

when you link a device to activesync it has to accept the policies of the activesync server, which apply just fine on IOS devices. One of the likely policies causes a device wipe after x ( I think 8) failed consecutive passcode attempts I am almost sure this is the default. easy to test or ask the exchange admins.