CaJayne

Q: ipod touch wont connect to iTunes because an invalid response was received from the device

I have an ipod touch and now it wont connect to iTunes because an invalid response was received from the device.  I rebooted my MacBook Air and did a "hard" reset on the ipod touch.  Still they same problem. 

MacBook Air (13-inch Late 2010), OS X Yosemite (10.10.5)

Posted on Dec 2, 2015 8:25 AM

Close

Q: ipod touch wont connect to iTunes because an invalid response was received from the device

  • All replies
  • Helpful answers

  • by lllaass,

    lllaass lllaass Dec 2, 2015 9:39 AM in response to CaJayne
    Level 10 (189,440 points)
    Desktops
    Dec 2, 2015 9:39 AM in response to CaJayne

    Check your USB connections

    Errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014. You might also see a message that includes "invalid response."

    If the USB connection between your device and computer is interrupted, you might not be able to update or restore.

    To narrow down the issue, try different equipment:

    If you still see the error message, check for hardware issues.

  • by CaJayne,

    CaJayne CaJayne Dec 2, 2015 11:46 AM in response to lllaass
    Level 1 (0 points)
    Dec 2, 2015 11:46 AM in response to lllaass

    I tried changing USB cords, its the same.  I have also tried on other computers and get the same response.  It has worked in the past with no issues.  I have searched endlessly online for answers and cannot find anything that will work  This is response that I get:

     

    "iTunes could not connect to the iPod touch “Carole’s iPod” because an invalid response was received from the device."

     

     

    Its an old IPOD touch, I just want to sync with my iTunes.  Any other suggestions?

  • by lllaass,

    lllaass lllaass Dec 2, 2015 12:35 PM in response to CaJayne
    Level 10 (189,440 points)
    Desktops
    Dec 2, 2015 12:35 PM in response to CaJayne

    Did you also do the following as the links above said:

    Check for hardware issues

    Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.

    Your device or computer might have a hardware issue that stops the update or restore from completing.

    1. Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
    2. Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
    3. Make sure that your security software and settings are allowing communication between your device and update servers.
    4. If you still see the error message when you update or restore, contact Apple support.

    If you still see the error message, check for outdated or modified software

    .

    Check for outdated or modified software

    Errors

    : 1015. You might also see the message "The required resource can't be found."These errors might appear if any of the situations below are true:

    • Your version of iTunes is out of date. Get the latest version of iTunes, then try to update or restore again.
    • Your device has a beta version of iOS.
    • You're trying to install an earlier version of iOS (downgrading).
    • Your device has unauthorized modifications to iOS, also called "jailbreaking."

    Use recovery mode to restore your device to the latest version of iOS.

  • by CaJayne,

    CaJayne CaJayne Dec 5, 2015 5:53 AM in response to lllaass
    Level 1 (0 points)
    Dec 5, 2015 5:53 AM in response to lllaass

    Now I am very unhappy.  I tried the recovery mode, and iTunes still doesnt recognize it.. Now my iPod stays in recovery mode and now I cannot use it at all.  I get an error in itunes staying the ipod cannot be restored and unknown error has occurred.  Click on more information and I have tried every option.  IS there a way to get it out of recovery mode?  This is ridiculous.  But i do thank you for your efforts and quick responses, but this is very frustrating.  I never had an issue, it always worked. 

  • by lllaass,

    lllaass lllaass Dec 5, 2015 9:14 AM in response to CaJayne
    Level 10 (189,440 points)
    Desktops
    Dec 5, 2015 9:14 AM in response to CaJayne

    Is "unknown error has occurred" the complete wording of the error message?

    Did you try on another computer?