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Helpful answers
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Dec 2, 2015 9:39 AM in response to CaJayneby lllaass,Check your USB connections
Errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014. You might also see a message that includes "invalid response."
If the USB connection between your device and computer is interrupted, you might not be able to update or restore.
To narrow down the issue, try different equipment:
- Use the USB cable that came with your device, or a different Apple USB cable.
- Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
- Try a different computer.
- Solve other issues with the USB connection, then with your security software.
If you still see the error message, check for hardware issues.
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Dec 2, 2015 11:46 AM in response to lllaassby CaJayne,I tried changing USB cords, its the same. I have also tried on other computers and get the same response. It has worked in the past with no issues. I have searched endlessly online for answers and cannot find anything that will work This is response that I get:
"iTunes could not connect to the iPod touch “Carole’s iPod” because an invalid response was received from the device."
Its an old IPOD touch, I just want to sync with my iTunes. Any other suggestions?
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Dec 2, 2015 12:35 PM in response to CaJayneby lllaass,Did you also do the following as the links above said:
Check for hardware issues
Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Your device or computer might have a hardware issue that stops the update or restore from completing.
- Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Make sure that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
If you still see the error message, check for outdated or modified software
Check for outdated or modified software
Errors
: 1015. You might also see the message "The required resource can't be found."These errors might appear if any of the situations below are true:
- Your version of iTunes is out of date. Get the latest version of iTunes, then try to update or restore again.
- Your device has a beta version of iOS.
- You're trying to install an earlier version of iOS (downgrading).
- Your device has unauthorized modifications to iOS, also called "jailbreaking."
Use recovery mode to restore your device to the latest version of iOS.
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Dec 5, 2015 5:53 AM in response to lllaassby CaJayne,Now I am very unhappy. I tried the recovery mode, and iTunes still doesnt recognize it.. Now my iPod stays in recovery mode and now I cannot use it at all. I get an error in itunes staying the ipod cannot be restored and unknown error has occurred. Click on more information and I have tried every option. IS there a way to get it out of recovery mode? This is ridiculous. But i do thank you for your efforts and quick responses, but this is very frustrating. I never had an issue, it always worked.
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Dec 5, 2015 9:14 AM in response to CaJayneby lllaass,Is "unknown error has occurred" the complete wording of the error message?
Did you try on another computer?
