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Plugging or unplugging of headphones causes crash

Hi,

Here is a strange one, and I would like to know if anyone else has seen this...


I have a pair of bose quiet comfort 20. They work fine on the mac, including the remote. But when I unplug them, them mail client often crashes. Just now, I plugged them in, and the screen went black, and said the system had crashed. Mentioned something about kernel panic, but didn't write down the exact message.

That's the first "real" crash it has caused.


Any thoughts on what could be causing this - and even better - how it can be avoided



Running El Capitan on 13" rMBP early 2015, up-to-date with all updates


Thanks,

Henrik

MacBook Pro with Retina display, OS X El Capitan (10.11.1)

Posted on Dec 2, 2015 7:54 AM

Reply
11 replies

Dec 3, 2015 3:03 PM in response to henrikcm

Hello henrikcm,
I understand that you received a kernel panic while using your MacBook Pro and appeared to happen when you unplugged your headphones. I am unsure if it is related but let's go over how to look this up and how to troubleshoot it.
I would start with looking at the System information to look over what the kernel panic was about. To get there, hold the Option key and click the drop down menu  > System Information... and then click on Logs. Take a look at the link below on how to get there.
OS X: About System Information and System Profiler
https://support.apple.com/en-us/HT203001​

Now as far as troubleshooting this, it can take some time. You will want to look over the next article. It is lengthy but does give you some troubleshooting options depending on if this is hardware or software related.
OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."
https://support.apple.com/en-us/HT200553

Take care

Mar 24, 2016 3:08 AM in response to lsreddi

Had the same issue - where when unplugging a headphone actually seemed to log me off as caused by some crash, consistantly - and indeed a reset of the SMC solved it. Another symptom I had was crackling of the speakers when no headphones plugged in and sound muted. This also was resolved.

Weird thing is that this occured immediately after upgrading to OS X 10.11.4., not sure if it was related.

Plugging or unplugging of headphones causes crash

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