iPhone 5s neverending "Blue Screen of Death"

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iPhone 5s neverending "Blue Screen of Death"

So this started happening last week when I was using the YouTube app and all of sudden, bam, blue screen. I tried starting back up and it kept going to blue and it eventually went to my lock screen 30 minutes later. Ever since, it has been happening more frequently, and I can't access my phone for longer periods of time. Right now it has been in a constant and endless loop of blue screens for 4 and a half hours. I am on the latest version of iOS. Please help. What can I do to fix this horrible issue?

iPhone 5s, iOS 9.1, 16gb

Posted on Dec 2, 2015 6:09 PM

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Answer 1

Dec 4, 2015 1:13 AM in response to Yukonman

To make sure that this is not software related, set it back to factory settings, without using any backup data afterwards. Set up the rest of the personal settings manually and test the phone.

If the phone works again, restore from the latest backup. If the problem comes back, the backup data contained corrupt data, causing your issues.

If it still does not work, this is a hardware issue and the phone has to be serviced by Apple or an Apple Authorized Service Provider:

Use iTunes to restore your iOS device to factory settings - Apple Support

Find an Apple Authorized Service Provider

iPhone - Contact Support - Apple Support

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