MikaOK
Level 1 (0 points)

Q: Storage full error message

Hello everyone.

 

I Hope here I could find some help after Ive searched everywhere for an answer and tried anything I could think of.

 

My iCloud keeps sending me a message to purchase more storage as my storage is 'full' however (see photos) my storage is almost empty.

I tried deleting everything from my iCloud using my iPhone, my computer. Nothing works.

I Selected only notes, whatsapp and contacts to be updated which altogether they do not reach the 5GB prI died and still same error. Every day, several times a day.  Can someone please help me sort it out? This is ****.

 

THank you.

 

image.png

image.png

image.png

image.png

iPhone 5s, iOS 9.1

Posted on Dec 2, 2015 7:52 PM

Close
MikaOK

Q: Storage full error message

  • All replies
  • Helpful answers

  • by norm123,

    norm123 norm123 Dec 4, 2015 7:55 AM in response to MikaOK
    Community Specialists
    Dec 4, 2015 7:55 AM in response to MikaOK

    Hey MikaOK,

    I can help you figure out why you are seeing the notification of not having enough storage space for your backup through iCloud.

    The reason for this is that your iPhone back up may be bigger that 5 GB's that you have available to you. Go to Settings > iCloud > Storage > Manage Storage, you should see a list of backup's and probably just one that has the name of your iPhone with a heading underneath it that says This iPhone. Tap that and you will see what is taking up the most space. It could be things like Photos, Messages and other apps on your iPhone that are backed up through iCloud. Take a look at the article below for more details on managing your iCloud storage space. 

    Manage your iCloud storage
    https://support.apple.com/en-us/HT204247
     

    Select which iOS apps to back up

    Many apps automatically back up to iCloud after you install them. You can change which apps back up to iCloud and remove existing backups of that app's data from your storage.

    Use these steps on your iPhone, iPad, or iPod touch:

    1. Tap Settings > iCloud. 
         
      • If you're using iOS 8 or later, tap Storage > Manage Storage.
        •  
      • If you're using an earlier version of iOS, tap Storage & Backup > Manage Storage.
    2. Tap the name of your iOS device.
    3. Under Backup Options, turn off any apps that you don't want to back up. When you're asked to confirm, choose Turn Off & Delete to turn off Backup for that app and remove all of its data from iCloud.


    Take care 

  • by roytohphotography,

    roytohphotography roytohphotography Jun 23, 2016 12:09 PM in response to norm123
    Level 1 (12 points)
    iPhone
    Jun 23, 2016 12:09 PM in response to norm123

    I keep receive error message icloud storage is full when it's left more than 2GB space there. Can anyone help me with this error? If I sign out from icloud, it will delete files from my Mac.

  • by gail from maine,

    gail from maine gail from maine Jun 23, 2016 12:36 PM in response to roytohphotography
    Level 7 (25,769 points)
    iCloud
    Jun 23, 2016 12:36 PM in response to roytohphotography

    Your backup is larger than 2GB. You need to reduce the size of your backup. You may want to delete other backups on iCloud. Signing out of iCloud will remove the iCloud files from your Mac, but they will be put back on the Mac when you sign back in.

     

    Cheers,

     

    GB

  • by roytohphotography,

    roytohphotography roytohphotography Jun 23, 2016 12:42 PM in response to gail from maine
    Level 1 (12 points)
    iPhone
    Jun 23, 2016 12:42 PM in response to gail from maine

    But currently the problem is it keeps tell me icloud storage is full when I'm using Pages and Notes only.

  • by gail from maine,

    gail from maine gail from maine Jun 23, 2016 3:37 PM in response to roytohphotography
    Level 7 (25,769 points)
    iCloud
    Jun 23, 2016 3:37 PM in response to roytohphotography

    Are you using automatic iCloud backups for your devices - i.e., do you back up your iOS devices to iCloud?

     

    GB

  • by roytohphotography,

    roytohphotography roytohphotography Jun 23, 2016 7:25 PM in response to gail from maine
    Level 1 (12 points)
    iPhone
    Jun 23, 2016 7:25 PM in response to gail from maine

    I just check my iphone and icloud, it shows the backup is off. I still have 2GB+ storage size left but why it keeps telling me is full and won't save my notes and pages files to icloud.

  • by gail from maine,

    gail from maine gail from maine Jun 23, 2016 9:50 PM in response to roytohphotography
    Level 7 (25,769 points)
    iCloud
    Jun 23, 2016 9:50 PM in response to roytohphotography

    What is the size of your Notes file and your Pages file? What about Mail? Are you showing anything under "Other Documents"?

     

    Go to Settings>General>Storage & iCloud Usage, then click on Manage Storage under iCloud and see what these items are using in storage.

     

    Cheers,

     

    GB

  • by roytohphotography,

    roytohphotography roytohphotography Jun 24, 2016 4:21 AM in response to gail from maine
    Level 1 (12 points)
    iPhone
    Jun 24, 2016 4:21 AM in response to gail from maine

    Less than 100MB only. It shows more than 3GB free space but it keeps tell me storage is full. My mailbox used up 2GB++ but I no idea what causing the bug.

  • by Eric Root,

    Eric Root Eric Root Jun 24, 2016 10:38 AM in response to roytohphotography
    Level 9 (70,207 points)
    iTunes
    Jun 24, 2016 10:38 AM in response to roytohphotography

    Try a reset.

     

    Reset Device