Can some one know why EQ Player Plus paid version is crashes?

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Dhans30 Author

Level 1

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Can some one know why EQ Player Plus paid version is crashes?

Hello,

Can some one know why I am getting this crash for the paid version?

below is original email for the developer and response.

Dhans <dh********@y******.com>

To
y********@h******.com

Today at 9:20 AM

Hello support,

Still keep crashing your app (EQ Player Plus paid version) on iOS 9. Can you please fix???????
-------------------------------------------------------------------------------- ----------------

On Tuesday, 9 June 2015 11:12 AM, Dhans <d*******@y******.com> wrote:

Dear Developer Team,
I have purchased EQ Player Plus 4 months back. When I open the application it's crashes and I can see the application on the task but it is idle.

Device : iPhone 6+
iOS : 8.3

Please advice.

iPhone 5s, iOS 7.1, Gold color

Posted on Dec 2, 2015 10:37 PM

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Answer 1

pedro d

Community Specialist

Dec 4, 2015 10:29 AM in response to Dhans30

Hello there, Dhans30.

It sounds like you are having issues with an app you've downloaded and installed on your iPhone. The following Knowledge Base article offers up some great steps for troubleshooting:

If an app you installed unexpectedly quits, stops responding, or won’t open

Restart the app

Close the app and open it again.

Restart your device

Turn your device off and back on.

Check for iOS and app updates

Make sure that you're using latest version of iOS.

Open the App Store and tap Updates.

If updates are available, tap Update All.

If asked, enter your Apple ID password.

You might need a Wi-Fi connection to update some apps.

Install another app from the App Store

Try installing a different app that you don't have on your device. Find a free app from the App Store, and remember to use the same Apple ID that you used to download the app that you're having issues with.

Delete and reinstall the app

Tap and hold the app until it jiggles.

Tap the on the app.

Press the Home button.

Go to the App Store and download the app again.

Wait for the app to download, then open it from the Home screen.

Contact the app developer

If you see this issue again, contact the app developer for help:

Find the app in the App Store.

Tap the app, then tap Reviews.

Underneath App Store Customer Reviews, tap App Support.

Thanks for reaching out to Apple Support Communities.

Kind Regards.

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