antonyjose169
Level 1 (4 points)

Q: I have been using IMO messenger on my iPhone 5. 3 days ago imo was not working. I delete app and re-install it but the result is I can't get past the screen where I have to enter my mobile number and country. Still the page is in loading but I have n

I have been using IMO messenger on my iPhone 4S. 3 days ago imo was not working. I delete app and re-install it but the result is I can't get past the screen where I have to enter my mobile number and country. Still the page is in loading but I have not been able to complete the installation. Can anyone have a solution for this problem?

iPhone 4S, iOS 9.1

Posted on Dec 3, 2015 2:52 AM

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antonyjose169

Q: I have been using IMO messenger on my iPhone 5. 3 days ago imo was not working. I delete app and re-install it but the result is I ... more

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  • by joe_7399,

    joe_7399 joe_7399 Dec 4, 2015 1:41 PM in response to antonyjose169
    Community Specialists
    Dec 4, 2015 1:41 PM in response to antonyjose169

    Greetings antonyjose169,

     

    Thanks for using the Apple Support Communities!

     

    I understand that an app you downloaded from the App Store is not functioning the way you would expect. There are several steps that we usually advise for this situation and you have already completed some of them. 

     

    To continue troubleshooting, it may be necessary to contact the developer of this app for assistance. 

     

    Contact the app developer

    If you see this issue again, contact the app developer for help:

    1. Find the app in the App Store.
    2. Tap the app, then tap Reviews.
    3. Underneath App Store Customer Reviews, tap App Support. 

     

    If an app you installed unexpectedly quits, stops responding, or won’t open - Apple Support

     

    Have a great day!